Wayfair $2,000 bed nightmare — will my packages still arrive after requesting a refund?
I’m wondering if anyone has dealt with something similar with Wayfair and can tell me what to expect.
Back in August, I ordered a queen bed from Wayfair for around $2,000. The original shipment ended up being completely messed up — tracking showed that the package was somehow delivered to Illinois, even though I live in Canada.
Wayfair acknowledged the issue and told me they would send me a replacement at no additional cost. Great… except that has turned into another nightmare.
It has now been over a month, and I still don’t have the bed.
The replacement was supposedly expected by October 6. October 6 came and went, and there was still no delivery and basically no useful tracking update.
The latest tracking has shown things like “Check in to exception handling area (at carrier facility) – destination terminal,” which obviously isn’t exactly reassuring.
At this point, after weeks and weeks of waiting and dealing with customer service, I finally asked Wayfair for my money back yesterday. I’m completely over it. This was a $2,000 purchase that I’ve been waiting on since August.
My question is: If Wayfair processes/refunds my money, will the replacement packages still be delivered if they’re already somewhere in transit? Or will they stop/retrieve the shipment?
Has anyone had Wayfair refund them while a replacement shipment was already in transit? Did you still receive the package?
Also, I’ve been reading other people’s experiences online and apparently I’m definitely not the only person who has had issues with Wayfair shipments getting lost/misrouted and replacement orders taking forever. At this point I’m just trying to figure out what happens next.. and if I should still hold out in hopes this comes or buy a new bed frame from elsewhere 🥲