Emails about charges for old transactions...
Has anyone else been hit with a wave of "we undercharged you" emails from Wayfair? I just got multiple emails like this all at once today for different orders across several months. The emails are legitimate.
Wayfair is claiming they undercharged me on various orders and will process separate charges to my original payment method by October 16th for the outstanding balances.
They say they "identified that you were not charged the full amount" at the time of purchase, and they're charging me the differences now.
Not sure how they could make this mistake on so many different transactions across multiple months. If this was Wayfair's error in their billing system, they should absorb the cost, not pass it to customers months later. Others will probably disagree with me.
Is this happening to others? And if so, have you guys contacted Wayfair about it?