Large Parcel Order has been cancelled 4+ times
Has anyone had issues with a Wayfair large parcel order? I ordered a 7 foot folding pool table on Wayfair a bit over a month ago and it said it was slated to come a couple weeks later. A couple weeks go by and then the morning of the day it said it was supposed to come I see that it was cancelled for no reason and not assigned a new delivery date. I called the large parcel support line and they helped me schedule a new date about for about a week later. Another week goes by and the exact same thing happens where it’s cancelled the morning of delivery… I called the large parcel support line again and the agent tells me there was an issue with what facility the table was actually at and that she fixed it in the system for me. She scheduled a new delivery date for a couple days later and told me it should actually come then. A couple more days go by, and again, the delivery is cancelled the morning it was supposed to come. I called the large parcel support line for the third time and told the agent it has already been cancelled and if there was anything that can be done to ensure it actually comes this time. He told me he would put a flag in the system to mark it as high priority. A couple days go by, and lo and behold, the delivery was cancelled again. I call the large parcel line for a fourth time, and the agent told me she had no idea what was going on. She asked her manager and they said they could put in a new order for me or I could take a full refund. Still holding out hope, I asked her to put in a new order. Well… the new order was supposed to come today but I never got a text and the table has never come. Will likely just take the full refund, but incredibly frustrated at the time wasted trying to get the table delivered. Anyone else experienced something like this or been able to resolve it?
TLDR: ordered a pool table on Wayfair. Delivery has been cancelled 4+ times with no explanation, and large parcel support doesn’t know what’s wrong