Done with TP-Link
So, i’ve had several (if not all routers I’ve had) of TP-Link routers.
My actual setup (purchase date)
BE63 - main (Feb 2025)
BE63 - ethernet wired (Mar 2025)
Deco M5 - ethernet wired X2 (June 2020)
Deco M5 - WiFi satellite (June 2020)
My “second” BE63 stopped working yesterday all of a sudden. I live in South America, bought ALL my units from Amazon (sold and shipped by) shipped directly to me.
Contacted my local TP-Link Customer Service chat and after a while trying possible solutions the verdict was the unit was having firmware/hardware problems so it needed to be replaced (steady fix yellow light)
So we were creating the replacement petition they said “oh, you bought it out of the country? You need to go to Amazon because this could be a “smuggled”unit” so they refused to replace it, even after showing proof of purchase.
Went to talk to Amazon and OBVIOUSLY they didn’t do anything, it’s been over a year since my purchase and they couldn’t help.
Can’t find any option to contact TP-Link US customer service over email/chat, only phone call. I am about to give up, and after being a solid customer and standing for the brand I won’t anymore. i know they don’t lose anything, but I can’t do it anymore. That’s ridiculous.
I don’t want to throw to the garbage my 4 remaining units, but I won’t be purchasing a new ($200) device.
Now my question is, which router can i buy (obviously other brand), preferably as the main unit, and CONTINUE using my 4 other devices to extend my home network?
Any help and suggestion is very much appreciated!
TIA