DO NOT USE LOWES FOR INSTALLATION OF FENCES!!😡😡😡
My husband and I decided to have a vinyl privacy installed and we went to our local LOWES to schedule an install sadly thinking if there were any problems with the contractor we would have LOWES support because we were hiring them!!
They hired , a fence company out of Indiana, called Render Fences.
I apologize for the long post however I promise you is all relevant and accurate!!
My experience with RENDER FENCE company has been beyond infuriating and disappointing, Sadly my experience is not an isolated issue. If you search their reviews and people's posts you will see it is an absolutely horrible company. Their customer service is the ABSOLUTE WORST of any company I have ever dealt with! Kara is the project manager we were assigned and she has done absolutely nothing to support us!! She NEVER returns phone calls, I left many many messages for her and she never returned any of them but when I called from a phone number that she didn't recognize she magically answered the phone. I expressed my concerns to her and requested 4 times to speak with the manager or owner which she refused!! She simply said I will get back with you and she NEVER DID! The contractor they sent out no showed on 4 different days! The project was promised to be completed in 2 days, but it actually took 12 days!! The contractor they sent out did not come equipped with the tools needed to do the job, the fence sections are different sizes, the fence was moved and it isn't on our property now, the gate doesn't close, NO CONCRETE was placed outside /around the hollow posts to support them, the fence is sitting on the ground in many many places, it has giant holes around most of the posts where the dirt is caving in because there is absolutely NO concrete on the outside of the hollow poles. The fence lasted 5 days and it is leaning and falling down. I paid $10,000 for this fence and there is absolutely NOTHING done correctly!! It is an absolute train wreck I am positive Kindergartners would have done a better job! Even LOWES states it needs to be torn down and started over! The gate doesn't close at all. The hardware is so scratched up from the gate dragging across it when we try to close the gate! The contractor YOU sent out did not have the tools needed to do the job and used mine. The fence is no longer even on our property!! The sections of fence are all different widths because they put a different number of panels in each section which caused them to end the fence short of the house!! There is ABSOLUTELY nothing done correctly and RENDER FENCE is taking 0 responsibility for the contractor THEY chose! I did not choose them and was not even allowed to know the name of them prior to them finally showing at my house. Most likely because they knew they were not a reputable business and I would find out !
All while this nightmare is going on we are contacting LOWES multiple times a day trying to get support and they just simply do not return phone calls or emails! There has been absolutely NO SUPPORT FROM LOWES (which is who we hired) . We have gone into our local Lowe's store in Jackson mi and spoke. With the store manager several times who just keeps telling us yeah that fence is garbage and needs to be torn down and put up correctly but there isn't anything I can do about it! Lowe's corporate just care either, we just simply are not important enough to get support!!
LOWES , a multi million dollar company could not be bothered with this $10,000 nightmare!! PLEASE DO NOT MAKE THE MISTAKE OF TRUSTING LOWES THEY REALLY ONLY CARE ABOUT COLLECTING YOUR MONEY!!! THEY WILL NOT DO ANYTHING TO SUPPORT YOU IF YOUR PROJECT IS INSTALLED INCORRECTLY!!!
SHAME ON YOU LOWES!!!NEGATIVE 5 stars is not enough for Lowes.