Need help!!!! Fell for a scam call
Got a call today from someone claiming to be from Rogers. They said that because I always pay my bills on time and have been a loyal customer, I am qualified for a discount on my monthly bill. After I agreed, they also offered me a “free” iPhone 17. They walked me through ordering the phone through the MyRogers app and told me not to worry about any charges because they will waive them on their end.
Looking back, I should have realized it could be a scam, but I’ve actually received legitimate win-back and loyalty offers from Rogers over the phone before, so I didn’t think much of it at the time.
I never gave them any card information and didn’t click any links, but I did give them my email and address, which I now regret. They also asked for the confirmation number from the order, which is weird now that.i think about it. Why would a real Rogers employee need that?
I went to a Rogers store afterward, and they told me it was most likely a scam and that I needed to contact Rogers customer service directly. When I called customer service, the agent initially said it sounded like a scam too, but after checking my account, they said the interaction actually looked legitimate because there were notes added to the account.
Even after that, my gut feeling still told me something was off. After reading similar posts here, I asked them to cancel everything and revert my original plan. They were able to cancel the phone order, but they couldn’t fully restore my old plan. They said they could apply offers to reduce the price difference and told me not to worry.
They also gave me an interaction ID in case there are unexpected charges later other than what they said that my plan will be.
I’m still feeling uneasy about the whole thing.
Can my email and home address be used negatively in any way from this point? Has anyone experienced something similar, and if so, what did you end up doing afterward? Should I call Rogers back tomorrow and ask them to block my account.
I am very paranoid now. Any advice would really help.