No confirmation for Deposit paid
I am an international student who will join UoB this September for a Master degree. Upon receiving my offer, I have paid 3,000€ as the deposit for tuition fee in April through Flywire following the admission portal instruction (yes I have the receipt from Flywire as well). However, over 1 month has passed, there are no confirmation via email from UoB about the status of my deposit, and at the admission portal, its status is still “outstanding”. I tried to email some departments, like admission team (said that they cannot advise on tuition fee), AR - finance team (said they don’t reply email, and need to be already a student to make query ?!)
Is there anyone having experienced the same problem? What should I do? It comes to money so I’m deadly worried about this.