I although I selected accident it was robbery. All four of my truck tires were stolen on the overnight Tuesday. When I rec’d the call stating my tires were stolen, I called the police. They only take the cases by phone so I had to wait for their call. I contacted progressive to start a claim. Uploaded pictures. They sendt me a link where I needed to take about 20 pictures of the car in different angles.
First, why is it my job to take these pictures. Isn’t this why I pay insurance for years without any claims? Second, I was assigned a person but was informed it would be 24 hours before I would be contacted
I’m an average person who errands and a job to get to. It is unacceptable to not get a response in the same day the claim is filed. Third, the trucks rotors are sitting on the concrete. There were no blocks.
I was with GEICO for over 20 years and changed to Progressive a couple of years ago. I will be canceling Progressive the minute they pay this claim.
I don’t understand why a claim agent needs 24 hours to contact you after you personally have provided all the information adjusters used to provide.