u/JiraKarma

Has anyone switched from JSM to CSM, or successfully been working with JSM/CSM/Jira? Would appreciate hearing wins/losses to adopt. For example, we wouldn't sacrifice capabilities with SLAs, automation capabilities, and connectivity with Jira Software and dashboards. I am also concerned that adding CSM would be like adding JPD to our portfolio- a "team-managed"-esque way of managing spaces, aka lost oversight and centralization of things like custom fields leading to a lot of potential for junk and more complex searching.