r/atlassian

Hey everyone,

just realized something that I haven't seen a ton of noise about, and it's kind of a massive deal for anyone managing Jira or Confluence.

Apparently, May 19th (two days ago) was the deadline to finalize data-sharing preferences before Atlassian kicks off their new AI training policy in August 2026. If you didn’t actively change your settings by Tuesday, your org has likely defaulted into letting Atlassian use your internal data to train their cross-customer AI models.

Did your org actually catch this before the 19th?

What is the best way (for a novice) to recreate email ‘alerts’ / notifications from ‘questions’ asked within a SharePoint online list, routed to the appropriate user by choice column? The user would then update the list with answers to the submitter’s question. I need to create views as well so the submitter can not see the internal back and forth with providing answers. I tried power automate using a switch but need the emails to link back to the list /questions that only apply to that team member (also thinking view here?)

Hello all

I am a big fan of Confluence and really like the idea of us adding videos to our posts to help spread information. So, naturally, Loom came up, and I am currently evaluating the basic version.

What is your take on Loom? Does it add value to your org? Good, bad? Clever use of its functions?

Please share 😄

Thanks

working on something for a client and hitting a wall

they want HRMS (org chart/manager hierarchy) connected to JSM so that when a user requests access, system finds their manager automatically, pings them for approval, and provisions on approval.

native tools and basic IdP sync aren't cutting it without ugly custom scripts

anyone doing this successfully? what's your stack

We are looking to upgrade from Premium to Enterprise so our Engineering/IT teams will have their own site and then everyone else will be in another. My question is does that mean each site will have its own service portal or can they all share the same service portal? Just trying to weigh the pros and cons, we have quite a few service spaces that both engineering and non engineering submit tickets to and I just want to make sure I can speak to everything when presenting what I think is the best way forward.

Wanted to share an experiment that's been working better than I expected.

200 person org. JSM, Confluence KB, IT team of 2. Maybe 700 Confluence articles for IT and ops, accumulated over a few years. Usual problem: docs are bad because writing them is the boring last step of every ticket.

So we tried something different. The team was never going to write better docs in any reliable way (the task is too easy to defer). We pointed an AI at our solved Slack support threads to draft pages from them. Whoever resolves an issue in our IT-help channel reacts with an emoji (we use ✅), the AI grabs the thread and drafts a Confluence article into a review queue. One of us reviews/edits/publishes (or kills) the drafts the next morning.

3 months in: 48 drafts, 30 published, 12 killed, 6 in queue. Search hit rate on tier-1 questions roughly doubled in our internal sampling. Doc-writing time across the team dropped to ~15 min/week of review.

Drafts are decent when the thread was short and the resolution was clean. Long troubleshoot-3-things-at-once threads produce drafts nobody can use. We throw out anything where the AI couldnt tell who was the tech vs the user, or anything that confidently contradicts an existing Confluence page (resolving that is harder than just writing the page fresh).

Anyone else tried this kind of setup? Curious whether Rovo can be wired from Confluence side, or if you need something Slack-native to catch the thread before context drifts.

What Happened ? ..If Anyone Know .When this Resolve and a what's Actually Wrong With Trello .Let me Know ..My communication with Production Is Stuck RN

I’m feeling like an idiot because i cannot get VS code to connect to jira using api token. Does it have to be scoped? Is the ‘Atlassian: Jira, Rovo Dev, bitbucket ‘ the wrong extension? Its asking for email separate from token so i assume i don’t need to concatenate those?

All I’m getting is a 401 & i don’t see whats wrong. I can use oauth & get in but that won’t do the tasks i want.

Can we please chill on whatever we've been doing lately?

Multiple down time events isn't okay given how much money companies pay you for service

Not able to access jira cloud and confluence for the past few minutes? Is everyone facing this issue?

Can we please chill on whatever we've been doing lately?

Multiple down time events isn't okay given how much money companies pay you for service

JSM has already proven to be a severe PITA for client management. You can't really control the client experience, etc... and now this requirement forcing orgs to either upgrade to Enterprise (not currently cost-aligned), or put us in violation of client MSAs and our own internal policies around AI training, the juice is quickly loosing its worth relative to the squeeze.

Thoughts appreciated!

Rolled out Rovo across our 1200-person org for IT helpdesk in January. The deck pitched 35-40% tier-1 deflection by month 4. We are at 18.

What we tried: rebuilt the Confluence KB with the Rovo template (helped marginally). Added agents for the top 6 ticket categories (categorization got better, deflection didn't move). Narrowed scope per agent and tuned search relevance. Opened a partner ticket, got referred to professional services which felt like a concession.

Stuff i think we got wrong:

• KB is written like documentation. real tickets are phrased like i cant get into the thing
• anything multi-step (group adds, conditional access) opens a ticket anyway
• slack handoff to a human is rough enough that users DM IT directly
• a chunk of what shows as deflection was stuff our scripted flows already handled

Anyone here actually hitting 30+ in a similar sized org? Curious what your config looks like, what categories you gave up on, and whether the slack experience is working or your users route around it.

Would rather know we're running it wrong than write a renewal rec to leadership.

I want to set up a workflow where a Task in Jira are made through topics in Confluence. For example, I want to make a page with a list of bugs in Confluence. Each bug is made into a Jira work item (by selecting the text -> 'Jira work item'), so we have a list of all the bugs with explanation, and developers working in Jira can easily add stuff there, and go back to from Jira work items for info.

When I made a task that way, it didn't look like it was linked back to the Confluence line it was made from, and vice versa the line didn't have a link to the jira work item. Is there way to make this happen? We're on the free plan, and I want to make this as quick and easy for my team as possible.

Has anyone switched from JSM to CSM, or successfully been working with JSM/CSM/Jira? Would appreciate hearing wins/losses to adopt. For example, we wouldn't sacrifice capabilities with SLAs, automation capabilities, and connectivity with Jira Software and dashboards. I am also concerned that adding CSM would be like adding JPD to our portfolio- a "team-managed"-esque way of managing spaces, aka lost oversight and centralization of things like custom fields leading to a lot of potential for junk and more complex searching.