r/atlassian

Jira Planner is now in Early Access. Collaborate on PRDs, tech specs, and work breakdowns with your team, then hand off agent-ready tasks.

I posted Cascade here recently, but the short demo flew past the part I care about most: the Inbox.

My problem with Jira notifications was not just the volume. It was the second step.

A notification tells me something happened. Then I still have to open the ticket, find the activity, look through its history, and work out what was actually different.

I wanted that entire loop to take one click.

Cascade groups new comments, mentions, assignments, status moves, and field edits by ticket. For an edit, the Inbox shows a small added and removed excerpt immediately.

Click it and the ticket drawer opens the exact edit, with a word-level diff and “Since your last visit” already applied.

When I’ve dealt with it, I can mark that item, or the entire ticket, as done and it disappears from the Inbox.

Cascade For Jira Inbox Demo

This is part of Cascade for Jira, the Chrome extension I shared here recently. I’m the developer.

For people who live in Jira: would this replace part of your email and notification workflow, or is there an activity type it would still need to catch?

I was wandering how can we set up confluence pages to be suggested on a task based on key words from the title or from the description. I am currently using a company managed account

In my previous job we had that.

Who has ever done Atlassian exams certification?. And if so how are the exams .

I would NEVER subscribe to any Atlassian product. It took me an hour using AI to find how to unsubscribe. When I finally did - guess what? I wasn't unsubscribed because they charged me the next month. I had to dispute the charge. This tells me a lot about the company. i guess desperate would be an understatement. You've all been WARNED!

I've been spending a ridiculous amount of time in Jira, and eventually started getting annoyed by all the little things that make working in it slower than it needs to be.

So I built Cascade for Jira.

Here's a quick 45-second video showing it running on a real Jira project:

https://reddit.com/link/1vld4kg/video/kgpb8s3yxpih1/player

The idea isn't to replace Jira. It's to make the parts you interact with all day a bit better.

And my team loves this.

Some of the things it adds:

• A fast, readable tree view for navigating Jira hierarchies
• A slide-out ticket drawer for fields and threaded comments without opening new tabs
• A Changes view that shows exactly what changed on a ticket
• An Inbox for comments and u/mentions
• Indicators for tickets that changed since you last looked
• A My Work view that pulls your assigned issues across projects
• Inline status changes, reassignment, and bulk actions
• Keyboard shortcuts and a command palette for navigating without constantly reaching for the mouse
• Excel/CSV exports that can preserve the Jira hierarchy

It runs locally in the browser using your existing Jira session, so there's no separate account, OAuth setup, backend, or Jira admin approval needed.

The core features are free, and I'm currently giving the more advanced export functionality away during Early Access.

I'm mainly looking for people who use Jira heavily to try it and tell me what I'm missing.

If you spend a few hours a day in Jira, I'd especially be interested in hearing which part of Jira annoys you the most. That's probably where I'll build next.

It will be interesting to see how Jira administrators handle this as AI starts working with Jira data. For instance: Do you limit the Jira projects Claude can access? Do you limit the permission level Claude has? Does the permission level depend on the

I built a small Jira app that lets you turn a project's tasks into a read-only webpage and share it with external people. They don't need a Jira account, and they can search, sort and filter the tasks.

The main use case was basically something like working with an external vendor who needs to see what tasks they are responsible for, without giving them access to the actual Jira project.

I originally had plans to make the app much more feature-heavy, with more controls, customization, and different ways to manage what gets shared.

But I decided to launch a simple version first and see if the basic idea was actually useful before spending a lot of time building all of that.

Then we got our first 5★ review, and it was from someone using it for exactly this use case:

>

And now I'm wondering if making the app more complicated is even the right move.

There's always this temptation to keep adding features because it makes the product feel more complete, but maybe the simple version is already enough.

For something like this, would you rather have a tool that does one thing really well, or one with lots of controls and customization?

I'm setting up a Jira Service Management board and after lots of setup have just discovered that I cannot rank cards in board view. By 'rank', I mean drag a card from the middle of a column to the top.

I've long used Jira kanbans where we rank items in the backlog by priority, then pull from the top for dev and test, etc. It's a pretty common practice.

From my research, this seems to be something that only a few space templates can support. This is very surprising to me, as I've never encountered this issue before.

My setup:

• Jira Service Management Cloud on a Premium trial
  • (from my research, this really should not affect this behavior)
• Space is Jira Service Management, using the blank template as a starter
• built custom workflows, statuses, and work types
• imported some old tickets
• tried drag-n-drop - I can only drag to other columns.

I've already tried:

• Confirmed Jira’s locked Rank / Global Rank field exists with global context.
• Tried selecting Rank from the JSM queue’s Order menu; Rank was unavailable.
• Tried adding this directly to the JSM queue filter:
  • ORDER BY Rank ASC
  • Received the error: “Not able to sort using field ‘Rank’.”
• Checked the JSM board and queue configuration for an Enable ranking or Add Rank option; none was available.
• Created a Jira Software Kanban board using the existing JSM requests.
• Enabled ranking on that board successfully; drag-and-drop ranking works.
• Returned to the JSM queue afterward and retried ORDER BY Rank ASC; it still failed.
• Repeated the test in a new company-managed JSM space; Rank was still unavailable in the queue’s Order menu.
• Confirmed the issue occurs in both team-managed and company-managed JSM queue boards.

Frankly, I'm at a loss. Any confirmation that this is normal would at least reassure me that I'm not crazy. Any solutions from others that have encountered and resolved this somehow would be immensely appreciated.

Hello everyone,

I had the chance to test the cloud environments for the first time today, as we’re currently still working on the data centre.

A brief word about our company. We’re a company with a licence for 2,000 users and we use the standard plugins. We use ScriptRunner for behaviours and simple scripts, and Zephyr for test management.

I have to say, I’m simply overwhelmed by the new UI. As an admin with seven years’ experience in Jira administration, I’m finding it a struggle. From project administration via the side menu bar right through to configuring the board itself, I’m finding it hard to get to grips with it. My concerns are particularly significant given the high regard in which these tools are held within our company.

I already know that users won’t exactly be jumping for joy at the prospect of using the new tool. I think a fair bit of preparation will need to be done during the hypercare phase to ensure users don’t simply start looking for alternatives.

What has been your experience following the migration? We’re at the stage where we want to review the solution with a Solutions Partner, but I have to say, I don’t really like the new UI and, in the worst-case scenario, that could be a deal-breaker for our migration. Have you looked at any alternatives yet, or how has the new environment been received by your users?

Hi! I use Loom to screen-record as I work on my macbook, most of the time I don't want to record my audio so I set the mic to off. I'd like to be able to turn the mic on to say a few things throughout the recording, then turn the mic back off, without needing to stop the recording and start a new recording to turn the mic back on.

Is this feature available? If not, why? And has anyone found a workaround?

Hi everyone,
I’m currently evaluating a cloud migration from Jira DC to Cloud. I’ve noticed a few challenges along the way and would love to hear about your experiences with them.

First up is the issue of apps. We use a wide variety of apps—ranging from ScriptRunner and Structure to Zephyr Scale. Many functions have been restructured in the Cloud and won't work the same way anymore. I’m wondering whether it’s better to try phasing out these apps during the migration or to wait a year until we’ve settled into the new environment. I’d plan to license Jira Core for 2–3 years upfront but keep the apps on an annual basis. In Confluence, we have the "Better Content Archiving" tool, which has effectively never been used; we simply can’t get users to adopt it, and it just makes things more complicated to manage.

Then there’s the topic of screens: We have countless customized workflows built with various screens and workflow configurations. I’m not even sure if the visual distinction between specific actions (view, edit, etc.) still exists. In some cases, we use transition screens to prompt for specific fields only when needed. Looking at the Cloud configuration gives me a bit of a headache—are these kinds of setups still possible? We’ve built up operational processes over years that, I suspect, will now have to be overhauled due to the migration.

Not to mention the language-related challenges. Because our environment is set up bilingually, we have a massive proliferation of translations. For instance, DC doesn't offer a translation for "Resolution," so those values ​​are sometimes present in both languages, hope Cloud provides clear functions for configuring translations.

To be honest, I’m worried that the Solution Partner might be downplaying the technical hurdles just to close the deal.

Finally, there’s the compliance issue. According to the online documentation, the Guard solution doesn't offer a way to pin account information. I see this as a problem for companies in highly regulated industries. I'm curious to hear your opinions :)

Looking at the MM AE role. Sounds like it’s “hunter role.” Is that true, or do they just want to filter people out?

I don’t want to join a company where I’m making 100 cold calls a day and get laid off in 6 months if I don’t hit quota 1 month

Is it a sweatshop?