So I need some help understanding something.
My coworker had some derogatory things said to her (in a different language that I don't fully understand but I know enough that they were not kind words), me and another coworker l don't know how to report this without making too many waves. My coworker asked for help with a couple of customers who weren't happy with the price of what we sell (I will not name our business name for liability reasons). I told them we do not price match certain items and they were upset and used the same terminology to me. Then they went out to the yard to return said items and acted the same to where my coworker stated he knew they were talking about him. I am not sure of the proper steps to report this. One of my friends said to have the first offended person write a statement regarding the situation first and then write my own statement. I feel like being a lead I need to take initiative. Am I wrong? What do I do to protect my fellow employees? My friend said if I report this first I am playing the hero card (trying to save someone before they need saving). I do not feel that way. Any help would be helpful.