Best Promotion EVER!!!
I've been promoted to customer for the second and last time. I already posted that first story years ago. I see things have changed for worse.
Fairly recently, I posted a story about an unethical manager getting away with illegal actions towards customers. That same manager ran me out of the store. He tried to turn everyone against me prior to doing so. Every day we were on the same shift, he made a target out of me. I did everything I could to improve things, but to no avail. I talked to managers, supervisors, and I even reported him to ER. Nothing changed. For the sake of the rest of this rant/story the managers name is Nazeem.
As far as my side of things, I don't know what to tell you. I worked like anyone else. I clocked in, did my job, and clocked out. I didn't care about, nor talk about, the goals for the day. My plan for every day was to do my best. I don't live and breathe Best Buy. This was just a job to me. If I'm doing my best, my goals will be met and they were. I rarely ever socialized with anyone. Anyone that talked to me, I talked to them. I guess something about all of that bothered him.
Overall, I'm a generally calm person. That is until he decides to push my buttons. More often than not, I was able to brush him off. I had a good track record going until my last week working there.
One day, he decided to go the extra mile. I was a Verizon Rep, so my duties were slightly different than the blue shirts. Any Verizon, or potential Verizon, customer that came into the store, I have to serve them. I started working with first Verizon customer that came in. It was a senior fellow and I was patient with him. Senior citizens and new phones don't really mix well. I did my best to help him. While I was doing that, two more Verizon customers came in. They were together. They were going to be New Lines for me. According to all the promo meetings, those are "more important" customers. Now I can't just drop the customer I'm already with for the "preferred" customer. That would be rude and reflect poorly on my customer service. I was going to have them wait a few minutes, but apparently that's wrong. Nazeem decided to snipe the sales away from me. I told him I had it and would get to the customers once I finished up with my current customer. He didn't want to hear it. What pissed me off about that situation was that I got reprimanded about not helping multiple customers at once. The moment I tried, I was still wrong. That's not the icing on the cake. I burned off that anger and continued helping my customers to the best of my ability. After a while, another Verizon customer came in. I was still with my original customer. With Nazeem's interruption it took a bit longer. Again with this being an older gentleman, it was already going to be a little while. By the time I finished with the customer, that last Verizon customer left. It didn't bother me because I was already upset with Nazeem. I walked around the store to looking for a supervisor to talk about what happened to me. Unfortunately they were off to lunch. I was left to figure out how I was going to work off that frustration. Before I could get to a safe location, Nazeem decided to confront me in the middle of the store. He was upset about how long I was dealing with that one customer and why I didn't help another customer at the same time. I told tried but he refused to let me. He responded with a BS excuse and that sent me over the edge. I just went home. Of course, that's against policy and I ended up with my third write up. I tried to defend myself but no one wanted to listen. I showed up the next and they pulled me to the back for a meeting. My Verizon manager want to understand the issue but Nazeem is a habitual liar. Nothing I said held any weight. While he lied all throughout that meeting.
I ended up quitting a few days later. I sent my Verizon manager a LONG text about everything that happened to me while I was working there. There's so much I haven't put in this story. All in all, that was my official last time working at Best Buy. It's no longer worth the trouble. I should have stayed away, but I came back because I needed a summer job. Unfortunately, they were the only job to hire me. I'm onto greener pastures now.
Edit:
I've said all I could in the comments. All context will be found in the replies with great detail. I'm now officially leaving this in the past.