On Time Rate - It's WAY too aggressive now.
In this last week, I’ve been getting dinged over and over, and it’s completely dangerous and BS. If this keeps happening, I can kiss Platinum goodbye, which is sadly very important in my market.
Reasons I have been marked “Late” recently:
- Restaurant delays. You get there and they tell you, “Oh, it will just be a couple minutes.” LATE.
- Apartment complexes with multiple stories. LATE.
- Traffic? LATE.
- A red light that takes too long? Congrats, you are LATE.
I could go on and on. I even do all the things you’re supposed to do to prevent being late. I click the “What’s causing your wait?” button when I arrive. I hit the “?” at the top and put “Order has long wait time,” and I even inform the customer. I do it by the book. It doesn’t matter, though. None of it matters. If you are even one minute late, you get dinged. It’s ridiculous.
It’s only a matter of time before people start getting kicked out of Platinum and realize their income is being threatened, and that they feel pressured to break traffic laws. Even worse, it’s only a matter of time before a car accident eventually happens.