u/Jolly_Practice2968

I would like to share a serious safety and customer service issue regarding this property.

I was assigned a room where the window could be opened from the outside with minimal effort, which raised significant security concerns. When I raised this issue, I was informed that the room was considered “safe,” despite the clear risk to guest security and personal belongings.

As a solo female traveler, I found the situation unacceptable and incompatible with basic standards of accommodation safety. I requested a room change, which was refused. I also requested a refund, which was likewise denied.

In my view, the property failed to meet a reasonable duty of care toward guest safety and did not provide an adequate resolution after the issue was raised.

https://maps.app.goo.gl/ys2EUZuZNSRHGMQt6?g_st=ic