Buyer dropped off UPS return to wrong carrier (USPS). What can I do?
Recently had a buyer initiate a return, all was fine as well (Return reason was fair, product I sent had issues and it wasn't a made up issue, was a common issue these units had that I've had other returns in the past), so I sent him a UPS ground saver label and marked it as UPS in return. ($500 package)
Buyer dropped it off and then I noticed an hour later that it said package was in my local post office (Weird since guy is on the other coast) so I immediately messaged buyer asking where he dropped it off and sure enough he dropped it to USPS.
I messaged him immediately to go back to USPS and try to get the package back since I know USPS disposes of UPS Ground saver packages but according to him its already too late. His Clerk says it should arrive just fine but online says a different story.
Now question is what do I do? I plan on waiting on the package just in case it arrives fine but if USPS disposes of the package am I responsible to provide the refund? Since on the return I did mark it as UPS https://imgur.com/a/3sQr6QQ .
I've also learned a valuable lesson in this to never let a buyer touch a UPS ground saver label. Only UPS Ground & USPS Ground for now on