▲ 1 r/techsupport
Hey! I am using a lenovo legion 7 that has had some persistent memory issues since about march. This includes the computer randomly crashing and my google tabs having status breakpoint errors. (also i cannot play any games for more than a few minutes) Recently under warranty most of my device (sans the SSD) has been replaced. (this was for other issues mostly relating to heating) Included is a crash dump.
I was wondering if there was anything specific i could do or if my best option is to just completely reset the drive.
Included is a crash dump
oading User Symbols
PEB is paged out (Peb.Ldr = 000000fe`c7c5e018). Type ".hh dbgerr001" for details
Loading unloaded module list
............................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00007ffcee362000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff807ce8d9ddb, address which referenced memory
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1500
Key : Analysis.Elapsed.mSec
Value: 3019
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 421
Key : Analysis.Init.Elapsed.mSec
Value: 5547
Key : Analysis.Memory.CommitPeak.Mb
Value: 83
Key : Analysis.Version.DbgEng
Value: 10.0.29547.1002
Key : Analysis.Version.Description
Value: 10.2602.27.2 amd64fre
Key : Analysis.Version.Ext
Value: 1.2602.27.2
Key : Bugcheck.Code.LegacyAPI
Value: 0xa
Key : Bugcheck.Code.TargetModel
Value: 0xa
Key : Dump.Attributes.AsUlong
Value: 0x21808
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0x0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: AV_nt!MiQueryAddressState
Key : Failure.Exception.IP.Address
Value: 0xfffff807ce8d9ddb
Key : Failure.Exception.IP.Module
Value: nt
Key : Failure.Exception.IP.Offset
Value: 0x2d9ddb
Key : Failure.Hash
Value: {48ac8bd5-3c4d-0c8d-617e-6e5fdec9028e}
Key : Faulting.IP.Type
Value: Paged
Key : Hypervisor.Enlightenments.ValueHex
Value: 0x7417df84
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 0
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 55185662
Key : Hypervisor.Flags.ValueHex
Value: 0x34a10fe
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 0x3f7
Key : WER.System.BIOSRevision
Value: 1.41.0.0
BUGCHECK_CODE: a
BUGCHECK_P1: 7ffcee362000
BUGCHECK_P2: 2
BUGCHECK_P3: 1
BUGCHECK_P4: fffff807ce8d9ddb
FILE_IN_CAB: 050526-20734-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x21808
Kernel Generated Triage Dump
FAULTING_THREAD: ffff9a0fab0890c0
WRITE_ADDRESS: fffff807cf5c44d8: Unable to get MiVisibleState
00007ffcee362000
BLACKBOXBSD: 1 (
!blackboxbsd
)
BLACKBOXNTFS: 1 (
!blackboxntfs
)
BLACKBOXPNP: 1 (
!blackboxpnp
)
BLACKBOXWINLOGON: 1 (
!blackboxwinlogon
) (
!blackboxwinlogonnotify
)
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: steamwebhelper
IP_IN_PAGED_CODE:
nt!MiQueryAddressState+25b
fffff807`ce8d9ddb 8930 mov dword ptr [rax],esi
STACK_TEXT:
ffffba04`1b687298 fffff807`cecbe2e9 : 00000000`0000000a 00007ffc`ee362000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffba04`1b6872a0 fffff807`cecb95a8 : ffffba04`1b687620 fffff3f9`00000004 00007ffc`edb4c000 00000000`00000001 : nt!KiBugCheckDispatch+0x69
ffffba04`1b6873e0 fffff807`ce8d9ddb : ffff9a0f`9ea48480 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x468
ffffba04`1b687570 fffff807`ce990cea : 00007ffc`edb40000 fffff3bf`fe771b10 ffff9a0f`9ea48400 ffff9a0f`9db25a60 : nt!MiQueryAddressState+0x25b
ffffba04`1b687730 fffff807`cef7f415 : 00000000`00000000 ffffba04`1b680000 ffffba04`00000003 00000000`00000000 : nt!MiQueryAddressSpan+0x152
ffffba04`1b6877e0 fffff807`cef7eb05 : ffff9a0f`ab0890c0 0000025c`0c66a7f0 00000295`75e34780 000000db`0557ce08 : nt!MmQueryVirtualMemory+0x8f5
ffffba04`1b687960 fffff807`cecbd955 : 000000db`0557d274 00007ffc`ece50000 ffffba04`1b687aa0 00007ffc`be670000 : nt!NtQueryVirtualMemory+0x25
ffffba04`1b6879b0 00007ffd`cd8a1f64 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000db`0557ce68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`cd8a1f64
SYMBOL_NAME: nt!MiQueryAddressState+25b
MODULE_NAME: nt
IMAGE_VERSION: 10.0.26100.8246
STACK_COMMAND: .process /r /p 0xffff9a0fab274080; .thread /r /p 0xffff9a0fab0890c0 ; kb
IMAGE_NAME: ntkrnlmp.exe
BUCKET_ID_FUNC_OFFSET: 25b
FAILURE_BUCKET_ID: AV_nt!MiQueryAddressState
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {48ac8bd5-3c4d-0c8d-617e-6e5fdec9028e}
Followup: MachineOwner
---------
u/Jsyz5 — 18 days ago