My Z70 is ignoring carpets completely during clean genius or regular vac+mopp/ vac only cleaning tasks. The app settings are all correct and it normally should vacuum the carpet area first but isn't doing so. The support asked me if the sensors are clean and if I tried to turn the robot off and on again (guess what I'm doing once a week while I'm cleaning the robot).
Any other ideas they don't have.
I've tried a planned cleaning of two/three rooms with custom cleaning, which honestly works good and on the other hand I've tried using the clean "genius" and it's getting chaotic every time. It seems that the "Genius" gets in a repeat hole often/every time, cleaning the same spot like 5 times and the pathways don't look reasonable and, mostly in narrow areas, where the lidar tower is put down, it stops working suddenly and says "paused". Came home today, wondering why I didn't receive the message that the planned cleaning was completed and the robot sat relaxing under the couch, just completed 2/3 of the planned task. That happened multiple times now. I mean, its my first mova robot, I used Roborock before but their AI Mode and algorithmwas waay better than movas is .
I think I lost the center part of the roll holder which centers in the orange piece. Any idea how to fix it or if mova is having that as spare parts?
Are there any reviews out yet? Mova announced the launch to happen mid June and I can't find a thing about the robot 🫣