u/Junior_Wealth4278

Bought MX Master 3s earlier this year, started to see issues with it, like double left clicks, hold to drag not working. So, contacted support and they told to submit mouse at nearest service center, and then asked to send job sheet via email.

Did everything on 5th Aug, and today is 18th Aug, and still not replies, nothing. Reached out to them multiple times via call + email, get the same message: "We have escalated this within our internal team, they will take a look at it".

What are my options now? How do I escalate this issue? Can anyone tell me how much time this takes?