u/Just-nobody-2020 — reddlx

https://www.reddit.com/r/LegalAdviceUK/s/5JHUydcKgN

I would like to seek further advice on our situation.

To summarise husband ordered a Iphone from Amazon. The box came empty. We contacted Amazon who wouldn't do anything and insisted we file a police report (which under UK consumer law is unnecessary)

We contacted husband card provider, American Express who refunded the money straightaway.

I also emailed the specialist team at Amazon CCd Jeff Besoz and Andy detailing what happened with dates. Response was we'll get back to you.

So to today, husband received a notification from AMEX that Amazon provided "evidence" that the item was delivered and wanted the money. And by Evidence I mean an invoice and i think receipt of delivery. Disappointingly Amex gave the money back.

We've just been on the phone to them, they asking us to take it up with the authorities and that Amazon provided evidence and we can't. I advised we did have photos and video evidence of opening the box to find it empty. I also informed them under UK consumer the burden is not on the consumer but the merchant. We paid for an item we did not receive and therfore entitled to full refund or replacement.

Amex have advised the only thing we can do is upload a doct to their dispute page detailing everything thats happened with dates and make sure to point we have video evidence and then with that they can maybe go back to Amazon and start another dispute.

I feel like we're going to go back and forth. Is there anything further we can do or contact?

I want to email Amazon back and ask why we haven't received a response and should we take this further to the ombudsman? The value of the phone was £700

Thank you

Wondering if anyone can give me some much needed advice.

I am on baby no 3. He's 18 month old and refuses to stop breastfeeding. I have tried the bottle and he does casually drink of it but more as a past time than actually having milk out of it. He refuses to sleep without latching onto me. I have tried refusing but he just screams the house down. He does not settle no matter how much I try. I've put plasters on my breast and he still refuses to give up.

Am at my wits end. He's also on me most of the night. He still wakes up min 2x to latch on during the night. And refuses to come off. I dont know how long i can last like this.

My 2nd was also exclusively breastfed but weaning him off me was soo much easier. Took couple of days of crying but then he was okay.

Any advice appreciated thank you