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u/KaTo0w

▲ 0 r/FACEITcom

How long does FACEIT usually take to review racism reports?

I reported a player for racism and for wishing death upon me and my family. I included the demo timestamps and exact rounds through the match report system.

It has already been 3 days and the player is still actively playing on FACEIT. I’m confused because this is extremely serious behavior and I expected faster action.

The problem is that manual support tickets regarding player reports seem to get automatically closed, so there is basically no way to follow up on the case.

Has anyone else experienced this situation? How long does FACEIT usually take to review reports like this?

reddit.com
u/KaTo0w — 7 days ago
▲ 1 r/FACEITcom

Unable to hear muted player's voice audio in FACEIT demo (racist behavior report)

Hello support,

I have a problem with a player who was automatically muted by valve due to racist and hateful behavior. I downloaded the demo from faceit / hltv and I have the exact rounds where the offensive behavior happened, but I cannot hear his microphone audio in the demo.

I already tried the basic console commands to unmute voice chat in demos, but nothing works. Because of this, I’m unable to make clips or write down exactly what he said word-for-word for the support report.

My question is: do faceit staff have any possibility to access or restore the muted player’s voice audio from the demo on your side?

I can provide the match link and the exact rounds where the incidents happened.

Thank you.

reddit.com
u/KaTo0w — 10 days ago