u/Kaidinah

This morning I checked my email and saw Citi sent me emails for 10 refunded apple gift cards. I checked my rewards points history and indeed there were refunds for 10 apple gift cards. The order details said they were to be sent to my email, but the name and street addresses for the orders were clearly fake.

I locked my cards, changed my citi password, email password, and called the thankyou rewards line. The customer service guy said that this is a system error that occurred and affected multiple people. There is no evidence of intrusion by any means, but that they have the accounts affected by it being monitored closely just in case.

This happen to anyone else?