FedEx Package stuck in "Security Hold" at Memphis Hub
I had a FedEx Express shipment containing a passport and visa that is currently under a "Security Hold" at the Memphis hub.
The package was originally sent on Friday, May 8, for 2-day delivery, with an initial scheduled delivery date of Monday, May 11, which was then delayed to Tuesday, May 12, and currently shows no estimated delivery date.
After being scanned in Memphis on the morning of Wednesday, May 13, it failed to appear on the expected morning flight to Minneapolis today, Thursday, May 14, and customer service has since confirmed the security hold without providing specific details.
Given that I have an international flight scheduled for, Friday, May 15, at 1:00 PM, I am looking for advice on how to resolve a security hold of this nature or which specific department can be contacted to ensure the document is released for the next available flight to Minnesota. I have to cancel my flight at this point, but any advice would be appreciated.