Extremely Disappointed
Our pharmacy has spent thousands of dollars with Figs over time, which makes this situation especially disappointing. We returned two orders in a single box (including both return forms and labels), assuming this would be acceptable given the size of the shipment. Unfortunately, only one return was processed, leaving approximately $300 unaccounted for.
We have made multiple attempts to resolve this through online chat, phone calls, and email, and each time we are told someone will follow up within 1–3 business days. However, we have yet to receive any meaningful response or resolution. At this point, we are simply asking for either the refund owed or the return of the merchandise.
We have been patient and have invested significant time trying to correct this issue, but the lack of communication and follow-through has been extremely frustrating and unprofessional. As a result, we will be taking our business elsewhere.