Three Mobile Complaints Issue England
Hey all.
I have device payments for three mobile.
My issue is that they never set up my direct debit for them with my bank so I have been making my payments manually through bank transfer to them.
They claim I missed April and May payments but my bank account clearly shows the payments were cleared with he usual details that have been paid with before.
Now three sent me emails saying the direct debits failed despite them being informed of the issue quite a while ago.
They have all of a sudden sent those arrears to debt collection agencies.
I contacted three and they said they'd sort it. I called the DCA and they said three closed the accounts and sent them back so I thought all good.
Three never got back to me about any resolution so I contacted them again after I received a text saying query was closed but no agent or person on the phone could find it.
I now can't make any payments to them or set up a new direct debit on a new bank account because they said the debt was sent to the collection agencies for the arrears and won't even let me make the current payments either until that's paid.
They also tried saying because the direct debit failed I owe them the amount for the device payments that failed AND the direct debit failure amount because they got charged the full failure amount by the bank that doesn't even have a payment attempt from them. Essentially telling me to pay double
I have forwarded the case to CEDR but wondering if there's any other steps I should take? Three won't give me any straight answers and keep sending me in loops and keep saying they've escalated the complaint but never seem to find any actual complaint logged?