HyperX Cloud III S Wireless — Terrible support experience in Estonia (Broken dongle / HP refuses to help)
Hi everyone,
I need to share my deeply frustrating experience with HyperX/HP customer support regarding my HyperX Cloud III S Wireless headset (released in 2025).
Recently, the proprietary USB-C wireless dongle completely stopped working. It just died out of nowhere — my PC doesn't recognize it at all, and no lights are showing. Since the headset is under the official 2-year warranty, I reached out to support.
The support agent (Stefan) officially acknowledged the defect but basically told me that they cannot help. First, they told me to go look for a replacement dongle in local Estonian supermarkets (Euronics, Telia, Klick), which obviously do not sell individual proprietary spare parts. When I pointed out that retailers don't sell separate dongles, they bluntly replied that their supervisor strictly prohibited shipping to other countries, and that the Cloud III S adapter is "out of stock" anyway.
This is unacceptable for a brand like HP/HyperX. My device is brand new and under warranty, the dongle failed on its own, and instead of placing my case on a global backorder list or helping me out, they just brushed me off. They are literally turning a premium headset into electronic waste because of a broken receiver.
Can any of the official moderators here help me escalate this ticket to a global manager who can actually fix this?