Swiggy Toing refuses to deliver or refund
I ordered Domino’s through the Swiggy Toing app and paid ₹239 online. The food was never delivered. The recipient did not receive a call. Still, the order was conveniently marked as “delivered”.
So I contacted support. They asked whether I wanted a refund or a replacement. I chose a replacement because the food was needed at that time. Simple, right?
Apparently not.
The replacement order arrived, but the delivery person asked for ₹315. Why? For what? I had already paid for the original order. The replacement was supposed to fix their failed delivery, not become a new paid order. Also, the original order was ₹239, so how did this magically become ₹315?
Obviously, I refused to pay.
Then I went back to support and asked for a refund. At one point, they even asked whether they should process a refund of ₹239, and then immediately told me to ignore that message. After wasting more time, they finally said they could not initiate a refund and could not offer any compensation.
So let me understand this business model:
Take the customer’s money.
Do not deliver the order.
Mark it as delivered.
Offer a replacement.
Ask the customer to pay again for the replacement.
Then refuse a refund or compensation.
Brilliant system.
Edit: FYI, I have not been to India for the last 5 years. Too many people coming up with ways to overcome this kind of experience. I appreciate it. But the root problem is here the business commiting fraud. If you find other ways, what is the guarantee the business will stop commiting frauds ? People should stand up against frauds