u/Key-Cut6912

I ordered two items from different sellers based in France around the same time and both have been delayed for more than 3 weeks now and don’t seem to be moving. Usually I would get a notification from AnPost saying they have my package, but they don’t seem to have received it yet. One of the sellers contacted me to say they had received confirmation of delivery on their end from Mondial Relay, but I have yet to receive anything.

I contacted AnPost through their website but haven’t heard anything back.

Wondering if anyone else has experienced this and can offer advice? And if it comes to it, how difficult is it to report the items missing and get a refund?