Wedding cake mistakes, am I unreasonable?
Hi everyone,
I wanted to know if I’m overreacting with my wedding cake fiasco. I got married one year ago and paid for a vanilla strawberries and Bavarian cream cake with floral decor.
On my wedding day, the cake did not have any berries. I was disappointed after and reached out to let them know and requested a refund for the berries. The vendor has you build the cake, so every detail like berries, floral, layers, comes additionally, so I figured reaching out to request a refund for just the berries was reasonable since we never receive them.
The vendor was nice and issued us a refund and also offered to redo the top layer of the cake for our one year, just call and remind them.
I was really pleased with this answer, and I reached out several times and waited about a week in between each outreach before trying again. Finally heard back from about two months of trying, and they said they would be happy to redo the topper cake as a promise.
I go to pick up the wedding toper cake and they tell me it’s exactly how it should’ve been on our wedding day. when I get home and open the box, it’s not decorated at all.
I reached out to the venue and thanked them for redoing the cake, and told them I was still disappointed because it wasn’t decorated. I told them we never got to truly experience the cake we ordered and paid for, that I wasn’t requesting any other compensation or redos, and wanted to let them know how I felt and to use my experience to prevent mistakes moving forward.
I said I have regrets now going with them because we will never have the complete cake we ordered with both berries and decorated.
They responded and said they’re “utterly disappointed “ with my response that despite their best efforts I’m still unhappy.
No accountability for the second mistake.
Am i being unreasonable for wanting the cake with berries and decor how it was supposed to be done? I was completely kind and professional with all outreaches.
I’m tempted to write them bad reviews which I’ve never done to a business before, and wanted to see if I’m being reasonable.
Thank you for the feedback.