New hire at Tim Hortons struggling with drinks and register, how do I learn faster?
Hi everyone,
I just finished my second shift at Tim Hortons, and honestly, the job itself is pretty cool.
My manager is so so super nice really she is just AWESOME and my coworkers are really chill, which makes the environment great.
My problem is that I’m feeling a bit lost on the register and the drink station. I used to work at McDonald’s for two years, but I was in the kitchen 98% of the time. I only picked up a little bit of register experience there, which is helping me slightly now, but not enough.
My last job made me realize that I memorize things much faster when I can read the steps and memorize them.
At McDonald’s, I’d go on the training site and write down every single sandwich build over and over until I had it memorized. I really used to go in a Tim Hortons close to my Mcdonad 30 mins before my shift, pull out a notebook and write every burgers builds I’d show up and impress everyone.
At Tim’s, I haven’t had that same luck. I currently know the basics (regular coffee, iced caps, decaf, dark roast, vanilla French vanilla, and iced coffee), mostly because I looked them up on TikTok.
But the problem is that TikTok doesn't cover everything, and whenever someone orders a complex drink on the register or wants modifications, I start "glitching." I keep having to ask for help, and even after they show me, it’s not sticking.
Does anyone have advice on how to learn the drink builds or the register system better when you don't have access to an online manual? How do you guys memorize the complex orders without panicking? Any tips for someone who learns best by reading/writing things out?
Thanks!