r/TimHortons

I left work early today.

I was on drive thru hot drinks.

We were running out of everything: cream, milk, cane syrup, 3 types of quencher bases, bacon, omelet bites, tea types, all the harry potter donuts, boston cream donuts...

The brew master wasn't brewing enough, i was doing my best, but we kept running out of coffee. Then the spouts of nearly every pot was blocked by grinds, so I had to rinse and unblock them.

Despite this, we were pumping out orders between 25-30 seconds, but it wasn't good enough for them. And it was my fault. They were saying it to my face, behind my back within earshot, and just giving me ugly glares.

How is that supposed to help me do what it is that you want?

Is it just me or has the fkn prices for everything at tims skyrocketed. A proper meal quite literally cost like $20 now.

Does anyone know how to contact corporate directly? Or is there an HR of sorts to direct a harassment/discrimination matter to? My mother works for a store and her manager is treating her horribly - for context my mother has dedicated 21 years of her life to working for Tim Hortons. I would appreciate anyone’s help on this matter! I’m considering taking it to the media if all else fails.

I did draft an email and sent it through guest concerns but haven’t heard back & that was last week. Read below:

“I am writing to bring a serious concern to your attention regarding my mother, who has worked at a Tim Hortons location since 2005. She has dedicated more than 21 years of her life to Tim Hortons, showing loyalty and commitment to the company for over two decades.

Recently, her hours have been reduced to only three hours every other week. When she spoke with her manager about her schedule, she was told very bluntly that she would be receiving only three hours every other week permanently because she is considered “too slow.” She told her that since she can’t fire her, she would be cutting her hours, among many other things to get her to quit.

I find this deeply disappointing and, frankly, very difficult to understand after more than 21 years of service.

My mother is not asking for a full-time position or an unreasonable number of hours. At this point in her life, she is simply asking for two four-hour shifts per week, between 8:00 a.m. and 1:00 p.m. That is a total of only eight hours per week.

After giving more than 21 years of loyalty and service to Tim Hortons, I believe it is reasonable to expect that the company would make every reasonable effort to accommodate such a modest request.

What concerns me most is not simply the reduction in hours, but the way the situation has been handled. Telling a long-term employee that she will permanently receive only three hours every other week because she is “too slow” is incredibly discouraging, particularly given the many years she has devoted to the company.

I am asking Tim Hortons Corporate to please look into this matter, including how long-term employees are being treated at this location and whether my mother's requested schedule can reasonably be accommodated.

Twenty-one years of service should mean something. Employees who have spent decades contributing to a company deserve to be treated with dignity, respect, and consideration.

I would appreciate a response from someone at Corporate who can review this situation and speak with us about a possible resolution.

Thank you for taking the time to consider this matter. I hope Tim Hortons will recognize the value of 21 years of loyalty and help find a reasonable solution.”