r/TimHortons

So, I work at a small town location and recently have been going to the city quite a lot for medical stuff. Have been hitting a couple different Tim’s close to those appointments. One of them thinks a “shot” of sugar free vanilla and a “pump” are the same, and are trying to charge me like 6$ extra for my drink to taste right. I assume we all get the same training videos, the same making procedures, because customers need to be able to ask for their drinks and be happy with how they taste.

So I asked for a large coffee with 2 cream and 2 shots of sugar free vanilla. This should technically be 8 pumps for the size of the cup, but anything 5+ would have tasted fine. They put 2 pumps in. They are charging 60cents per pump.

Does this happen at your locations????

Lady in the drive thru, straight up asked me if the sausage and four cheese omelette bites had sausage in them. I stood there dumbfounded for a few seconds before I told her yes. Jesus.

Hi everyone,
I just finished my second shift at Tim Hortons, and honestly, the job itself is pretty cool.

My manager is so so super nice really she is just AWESOME and my coworkers are really chill, which makes the environment great.

My problem is that I’m feeling a bit lost on the register and the drink station. I used to work at McDonald’s for two years, but I was in the kitchen 98% of the time. I only picked up a little bit of register experience there, which is helping me slightly now, but not enough.

My last job made me realize that I memorize things much faster when I can read the steps and memorize them.
At McDonald’s, I’d go on the training site and write down every single sandwich build over and over until I had it memorized. I really used to go in a Tim Hortons close to my Mcdonad 30 mins before my shift, pull out a notebook and write every burgers builds I’d show up and impress everyone.

At Tim’s, I haven’t had that same luck. I currently know the basics (regular coffee, iced caps, decaf, dark roast, vanilla French vanilla, and iced coffee), mostly because I looked them up on TikTok.

But the problem is that TikTok doesn't cover everything, and whenever someone orders a complex drink on the register or wants modifications, I start "glitching." I keep having to ask for help, and even after they show me, it’s not sticking.

Does anyone have advice on how to learn the drink builds or the register system better when you don't have access to an online manual? How do you guys memorize the complex orders without panicking? Any tips for someone who learns best by reading/writing things out?
Thanks!

I just want to preface by saying I absolutely understand that there are things behind the scenes that I, as a customer, have no grasp of.

There have been a couple times that I have gone in to a Tim Hortons when there was literally no other customers (I will note that this is not right before closing or right after opening) and waited 5 to 10 minutes to be able to order because the 2 or 3 workers (that I can see) are working on mobile orders on the big screen they have behind the counter. Just curious if that's an instruction from higher up? Thanks!

Apparently an elderly 75 year old with a heart condition got pissed off about her Tim Hortons coffee and became very aggressive with the employees at that location. She was the one that instigated the altercation by trying to go after the employees and they were trying to stop her. Fists began to fly and she stopped fighting. She backs away and lays on the floor where she drops dead of a heart attack in the middle of the restaurant. Why would anyone with a medical condition and especially someone that old sit there picking fights with someone knowing their age could flair up that medical condition and kill you?

I remember as a kid it was basically a right of passage to work a summer at Tim's, save up some money before college (back when we could do something with the degree)

Nowadays with shrinkflation, tariffs and the oil crisis, not to mention the economy still hasn't recovered from pre-pandemic levels. How likely does my 23 year old have at getting hired? The 6 o'clock news keeps telling us we are about to enter a Golden Age in Canada, but I am fearful for my son and his age group. Should we keep looking?

Everything about Tim's is crap. From the crap Robusta ( read: cheap ) beans used for coffee to the frozen 3 varieties of donuts to the useless TFW staff. This Brazilian company deserves to spin in. Let Dunkin' arise and wipe them out.

Tim's is NOT Canadian. 3G Capital and RBI have been playing off the apathy, and dare I say stupdity of it's customers for too long. Time for them to crash.

So-called “smellmeister” has contaminated the workplace for long enough. After countless complaints, management literally had to buy him hygiene products and remind him to use them. And somehow the smell got worse. Now it’s a toxic mix of ass and off-brand Axe body spray.

So-called “hoodlum”, rumored to have 70 body count, slowly transforming work zone into grope zone. Groped existing employee and she’s too afraid to tell manager.

Do employees also not flush toilets?!?? Is there any info I’m missing out on? Anything but another high schooler, I swear.

I’ll have sausage and bacon grillled wrap with a hash brown, Diet Coke to drink.