u/Fluddle

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6 weeks ago, my wife were departing from YHZ to China, we had a 3 hour layover in Vancouver. After taking off and flying around NS for an hour, pilot said there was some technical issues and had to land back in Halifax, and did not have clearance from the control tower to land for another 2 hours. So inevitably we missing our connecting flight, due to human error. I submitted a claim online after finally arriving to China, WestJet denied it

Flying back from China, WestJet changed our return flights that were through China Southern and WestJet, we did not realize this until we got to the checkout counter in Guangzhou, and the China Southern staff said that the flights were changed on WestJets end, and were unable to see when our flights got changed to, and we ultimately missed our flight out, as staff were unable to access our flight information and the WestJets support line number was busy. Fortunately WestJet was able to book us on the next flight out, for the following day, but they refused to pay for a our hotel, as our layover now became 14 hours in Guangzhou, but told us on the phone that we are entitled to a hotel voucher when we arrive in Toronto as we had an additional 10 hour layover, when we arrived in Toronto, WestJet staff were already off duty as it was after 10 pm by the time we got through customs, so we called the WestJet support number, support staff said we were not entitled to any hotel voucher, as human error does not fall under the category that receives any type of compensation or accommodation, we asked if we would get reimbursement if we got a hotel room, he told us, maybe but it's not guaranteed, and said we do not qualify for food vouchers either.

We received zero type of compensation for WestJets negligence, from unnecessary layovers, and jumping through hoops. WestJet should not have changed our returning flights without letting us or China Southern