ADVICE – Dealer Honesty (Purchasing Car – Certified Use)

Car:  Certified Used Subaru Crosstrek w/10,000 Miles

Scenario:  Like the Car, Price and Specs are Acceptable… will keep it 10 years

Status:  I have a signature on a car.  They are at the warranty phase.

Problem – Finance Person & General Manager

1-Overpriced the Warranty (plan on keeping it for 10 years) – Said it was the best pricing he could do.  Soon later dropped the rate $2k. Quick internet searches indicate price gouging.

2-Lied - Said we had to buy an extended warranty the same day  - this is not the truth, we had not taken possession of the car.

3-Lied - Said we had to buy the extended warranty from him – this is not the truth I can write a check to a competing dealer.

4- Lied - saying he hadn't received my emails (I have a program that documents he opened the email (30 min before calling me).

Questions & Problem Solving

1-What would you do in this situation?

2-Who in a dealership can solve about this negative experience?

3-Am I overreacting?

I would like to keep my money in Rochester, MN and buy Local (may not be possible in this scenario.

ADVICE – Dealer Honesty (Purchasing Car – Certified Use)

Car:  Certified Used Subaru Crosstrek w/10,000 Miles

Scenario:  Like the Car, Price and Specs are Acceptable… will keep it 10 years

Status:  I have a signature on a car.  They are at the warranty phase.

Problem – Finance Person & General Manager

1-Overpriced the Warranty (plan on keeping it for 10 years) – Said it was the best pricing he could do.  Soon later dropped the rate $2k. Quick internet searches indicate price gouging.

2-Lied - Said we had to buy an extended warranty the same day  - this is not the truth, we had not taken possession of the car.

3-Lied - Said we had to buy the extended warranty from him – this is not the truth I can write a check to a competing dealer.

4- Lied - saying he hadn't received my emails (I have a program that documents he opened the email (30 min before calling me).

Questions & Problem Solving

1-What would you do in this situation?

2-Who in a dealership can solve about this negative experience?

3-Am I overreacting?

I would like to keep my money in Rochester and buy Local (may not be possible in this scenario.

ADVICE – Dealer Honesty (Purchasing Car – Certified Use)

Car:  Certified Used Subaru

Scenario:  Like the Car, Price and Specs are Acceptable… will keep it 10 years

Status:  I have a signature on a car.  They are at the warranty phase.

Problem – Finance Person & General Manager

1-Overpriced the Warranty (plan on keeping it for 10 years) – Said it was the best pricing he could do.  Soon later dropped the rate $2k. Quick internet searches indicate price gouging.

2 - Lied - Said we had to buy an extended warranty the same day  - this is not the truth, we had not taken possession of the car.

3 - Lied - Said we had to buy the extended warranty from him – this is not the truth I can write a check to a competing dealer.

4 - Lied - saying he hadn't received my emails (I have a program that documents he opened the email (30 min before calling me).

5 - No Follow Through - Was promised documentation that was never sent. Including signed documents.

Questions & Problem Solving

1-What would you do in this situation?

2-Who in a dealership / brand can solve about this negative experience?

3-Am I overreacting?

I would like to keep my money in Rochester and buy Local (may not be possible in this scenario.)