u/Kipepeogirl

A customer purchased an item from me a week ago., but unfortunately I can’t find it. I have a similar item that I offered them with a discount the day of the purchase. Presumably they haven’t read the message because they would have replied, but they haven’t.
Etsy keep reminding me it’s overdue, but without the customer’s response I can’t send anything.

Should I message again? How would I word it without sounding pushy?