May laban ba talaga ako sa termination ko?
Throwaway kasi ayoko makilala 😭
I already talked to a lawyer and I have an NLRC case/process going on, but honestly this has been bothering me so much and I just wanna hear other people’s opinions.
I worked for a BPO for a little over a year. I got transferred to a newly launched account. Since bagong account siya, wala kaming dedicated trainer, so most of what we had to follow came from the training manuals/materials they gave us.
Eventually I got put on preventive suspension and received an NTE because management accused me of “manipulating” productivity/closure numbers. The thing is, yung process na ginagawa ko, which they’re now calling manipulation, was actually in the training manual. So from my understanding, I was just following the process that was given to us. (Prior to this wala kahit coaching)
There wasn’t also any written rule that specifically said we couldn’t do it or that doing it would be considered misconduct.
Apparently, management wasn’t fully aware either of how the system actually worked or how that process would affect the numbers. So something that I thought was just part of the normal workflow ended up being treated as me manipulating the metrics.
I explained this in my NTE and said I had no intention of manipulating anything. I genuinely thought I was following the correct process based on the materials we were given.
Despite that, they still terminated me for alleged misconduct. 🥲
I already consulted a lawyer about it and one thing they told me was that even if, hypothetically, the employee actually intended to manipulate the metrics, the fact that there’s no rule saying that particular act/process isn’t allowed doesn’t automatically mean the employer can just terminate the employee. There still has to be a valid ground for dismissa.
Now I’m just wondering if I’m looking at this too emotionally because obviously I’m the one who got terminated 😭
I don’t wanna give the exact process, company, account, or dates because there’s a chance someone from work could recognize it.
But based on what I described, do you guys think may laban talaga ako? Or am I missing something that could make the employer’s side stronger?
Would especially like to hear from anyone who’s dealt with an NLRC case or Philippine labor law before. I’m honestly just trying to calm my brain down while waiting because grabe ang hirap mag-overthink HAHAHA
Also nung na term na ako dun pa nag labas ng ZTP 🏃♀️