Uber withholding a $52 delivery payment -- claiming "an outage"
I accepted an offer from a high-end pizza place I don't usually take orders from because they are always lowball offers, like $1.50 for a 10-mile delivery. Seriously, and after declining that one, it came back a few minutes later at $1.62. Hell no. But today one came through as $15.32 for less than 10 miles, so okay, I accepted.
When I got there, it was a huge order. 8 extra large pizzas, and 6 or so big bags of other food. Took a few trips back and forth to my car. Filled the trunk of my Jeep Renegade.
After I delivered it, Uber notified me that I got a $50 tip -- yay! -- that sounded a lot more like what I should have expected for this amount of food. And helped me hit my goal for the day sooner than I had hoped. It showed as a $2 delivery fee with a $50 tip -- $52 total.
Did a couple more deliveries, then got home, waited an hour for the tips to all process, and my earnings for the morning ended up at $123.69. A little shorter than I'd hoped, but ballpark. But when I went to cash out, the wallet amount only shows $71.69 -- instead of the $123.69 my earnings show. A $52 difference. When I went back to look through the details, it was clear that the pizzeria amount was the difference.
So I called support. And spent an hour and 40 minutes on the line, getting passed around to 7 different people over the course of the call. Each time I had to re-explain the issue, and then after being put on hold for a couple times with each person, they said they were going to put me on hold and connect me with "the department that handles this." But each time, there was apparently no escalation.
Finally, on the 7th person, I was told that there was some kind of outage that had affected the system and it should resolve itself in the next 48 hours, that I would get the $52.
To me, it sounded like instead of actually escalating, I was just getting passed around the call center, hoping that I'd just give up. Sounded like a lot of bullshit.
They had no explanation of why the $52 was being held -- but I answered many questions from them that they should have already known -- did you finish the delivery? (yes!) Did they cancel the delivery (no!) Did I have proof that I finished the delivery (I submitted a damn picture!). All stuff that should be clear in their records.
Anybody else hear of "an outage" today? Or deal with anything like this? I have a feeling I'm going to be back on the phone with them in another 48 hours and it will be more of the same.