Horrible Support!?
Am I the only one experiencing the deepest lack of customer service with Tonal? I have literally been trying to buy their product for weeks and as a teacher trying to take advantage of the offer with the free warranty. Even the rep I talked to said that what I’m experiencing is beyond ridiculous, but still has not followed up. Does a warranty even work with such poor service and utter disregard for a customer who doesn’t even have the product yet? Would love it if there’s a tonal rep in here to help escalate and follow up with resolution. I’ve only heard great things about the product which at this point is the only reason I haven’t moved on. Would also love to know if this is what others are experiencing, whether you own one or are in the same boat. Do I run for the hills or is this an anomaly? Thanks in advance.