[Question]: Air India customer care gave wrong information, cost me ₹17,000, what are my options for compensation?
Need some advice regarding a horrible experience with Air India today.
I had a return/onward Air India ticket from Kolkata. The inward sector of the booking had become a no-show, so before going to the airport I specifically called Air India customer care to confirm whether my Kolkata flight was still valid.
I spoke with a customer care executive named Ashwin. After a long discussion, he clearly told me that because the previous leg was a no-show, my remaining flight was no longer valid and I would not be allowed to board.
Since I had to travel urgently and there was no resolution provided, I ended up booking a last-minute Indigo ticket which cost me around ₹17,000 because of dynamic pricing.
Here’s the crazy part: when I reached the airport and spoke directly with Air India staff, they told me my original Air India ticket was actually VALID and I could have boarded the flight.
So basically:
Customer care gave me incorrect information
I relied on that information
I suffered a financial loss because of it
I have:
Case ID from Air India
Call details/time
Name of the executive
Indigo booking/payment proof
Original PNR