A Cautionary Tale/A Rant of Frustration
I have an '24 S2 Mulholland. I love it. It's the perfect motorcycle for me, my style, and my level of expertise. I've always spoken highly of the bike but then again I never needed service for an issue like I'm seeing now nor needed it from a company that is clearly dying quite quickly. So my story goes...
Don't buy a Livewire motorcycle. If you already have one, don't let your 12V battery run down.
I made that mistake, but thought I could correct it easily enough. I ordered the exact replacement from Livewire, installed it, and all was well operating the bike. It even successfully performed an OTA update as soon as it had fresh 12V power.
But then I plugged the bike in to charge the propulsion battery. It won't charge anymore, not via L1 or L2.
I took it to the dealer. They found it to be a failed power unit. The dealer can't order that part. Livewire has to connect to the motorcycle and verify the failure and then they will send the part. They told the dealer they'd send it for arrival Monday the 11th. Not only has it not arrived, Livewire reports they have no idea what's going on with the order. They see it in their computer, but it hasn't shipped and they don't know why.
It is impossible to reach anyone at Livewire itself. They never reply to emails, they don't have a phone number that works, and their chat system is AI only with no connection to an actual person.
When the last phone call with your dealer is "we don't know when or if we'll hear back from the manufacturer" then it's time to start thinking about selling the bike, but it's going to be like getting rid of an Edsel.
EDIT 19May2026
The dealer found someone at Livewire who was able to figure out the order problem and the part was eventually shipped. They got the bike onto the bench and were able to complete the maintenance and I got the bike back Sunday. I have ridden it enough to drain the battery and it charges correctly. So far I think it is in good working order. I didn't know how big the part was until I saw the old one, but it's basically everything but the battery and the electric motor, it's the whole electronics assembly that includes charging, regen, propulsion, etc.
Relatedly, Livewire reported to my dealer that they don't know what happened to the order or why it needed manual intervention.