Aqara U200 knob gets stuck after every turn (even off the door)
Hey everyone,
I'm having a frustrating issue with my Aqara U200 smart lock and I'm trying to figure out if this is normal or if I just got a defective unit.
Basically, whenever the lock finishes locking or unlocking, it gets completely stuck. If I try to turn the key or the knob manually, it takes a lot of force, or I have to turn it slightly in the opposite direction first to get it release, after which it becomes smooth again.
I initially thought it was an alignment issue or tension with my door cylinder, so I completely unmounted the U200 from the door and tested it standalone without any key attached. The exact same thing happens. Even off the door, after a motor movement, the central axis stays locked tight until I manually force it back to release the clutch.
I've tried doing manual calibrations leaving extra clearance, tweaking settings, and I'm on the latest firmware version 3.0.0_085, but nothing fixes it.
Has anyone else experienced this issue where the internal clutch doesn't disengage properly after a turn, or should the knob always turn smoothly by hand when the motor stops? I'm considering returning it, but I want to make sure it's actually a defect first.
Thanks for any insights!