Prepaid Sim activation, customer service told me to just return sim
I was trying to setup a new prepaid sim that I bought and during the process they told me to call customer service.
After waiting in the line, the representative asked me
for my name and email.
I gave them my email and they said “Is this a new email?” and I said yes.
They said “ok well since it is a new email we cannot verify it, just return the prepaid sim to where you bought it for a refund”
I’m kind of confused. Im a brand new customer, requesting a new number on a prepaid sim card I just bought the day before at Best Buy.
What do they mean by “new email” and why does the age of my email address matter?
To be clear it’s not like they tried to send me a email that I needed to click or respond to and I couldn’t do so. They just said “we cannot confirm your email”.
Any advice would be appreciated!