Which companies do not use customer facing AI?
Requirements:
- No Customer Facing AI
- Readable bills without obfuscation
- Good coverage in major cities
Looking for a provider that hasn't given up on customer service. Telus is not an option because how aggressive their sales departments are and they also have an AI agent.
I recently decided I will not support any company that uses customer facing AI. AI is fine for internal tools but not customer service. I will go without a cell provider and learn to use smoke signals before playing that game and accepting customer facing AI.
It's funny how a company can put a cost on customer acquisition but can't figure out the equation for plummeting brand equity and how long people remember poor experiences.
Story:
Been struggling with Rogers lately. Been with them since 2013 or so but I plan on leaving them due to AI, Poor iOS app decisions (advertising via notifications), as well as purposely obfuscated billing and website design. These jokers are turning into Telus.
Tried removing an Apple Watch from my account back in Feb via the website which I thought was successful but I've been getting charged ever since. Apparently the website removed the plan but not the number... like I am supposed to know about that. Roger's did not make that clear on the website nor offer proper compensation. I just got off the phone with them after 2 hours of my time wasted and I am still not sure they did it right. And the $8 compensation is more a slap in the face than anything.
The bills on the website are obviously obfuscated on purpose. I can't readily see my past usage in a way that makes sense to make an informed decision about plan changes. I had to reach out to Rogers for the first time in ages and their site has that Anna thing that doesn't work and could be replaced with a dropdown menu. Got humans on the phone and bounced from dept to dept and hold after hold. Clearly the system is designed to beat you down and make you give up.
I had to remove the Rogers app from my devices because it spams me with literal notifications to buy stuff from them. I do not pay providers to allow them a conduit for sales and advertising on my devices. I don't even buy devices from providers (Apple store only) because they hijack the devices and put branding/bloat on them. Notification for that app should be limited to direct account issues. Like a bill is due, devices added or moved and such. NOT SALES!