Refund Policy Change
Went to return an opened box of Dr. Scholl's blister cushion bandages because when I used them, they lasted less than 10 minutes on my ankles before they slipped off and stopped covering the blisters. I used 2 out of a box of 6, had the original packaging and receipt and it was within 30 days of purchase, and I was told they wouldn't accept the return because the box had to be unopened.
This was not what I recalled their policy being in the past, and this stipulation, that the items have to be unopened, is not listed on the back of the receipt or on the website, which is a pretty HUGE omission, imho.
I called their customer care line and the representative told me the same thing. I told them that that's a pretty big stipulation to leave out, and that they should be listing that up front.
Anyway, this may have already been talked about but I didn't see it and wanted to give people the heads up.