r/ShoppersDrugMart

What's the most frustrating part of grocery shopping?
▲ 3 r/ShoppersDrugMart+4 crossposts

What's the most frustrating part of grocery shopping?

I'm working on a long-term business project focused on improving the grocery shopping experience, but before I start designing anything, I want to understand what real shoppers actually deal with.

What's the one thing that frustrates you the most?

Prices?

Crowded stores?

Finding products?

Checkout?

Produce quality?

Something else?

If you have about 5 minutes, I'd really appreciate your help by taking my anonymous survey. Every response helps me understand what's actually important to shoppers.

Survey link: https://forms.gle/bRjkMqr8FacFMqxw5

u/Vast_Anteater5925 — 13 hours ago

F*** you Shopper

F*** you shopper I just spent 500$ on beauty stuff yesterday and today you sent me a deal that is worth of 175$ for 500$ bill. Are you f kidding me?

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u/cinono — 2 days ago

Why do pharmacists not care about/understand what an appointment is?

Hey all, I searched this sub for a while for a response to my question/frustration so I decided to post it myself to better understand.

I needed to get vaccination a few rounds, and had the misfortune to have my doc send it to shoppers close by.

In my first round, got an appointment online, showed up on time for the appointment and immediately got my shot. No issues.

Second time, I take up the same process, go to the store, get told not only are they not aware of my appointment existing, but there is not even a pharmacist that is capable of administering the shot. I get angry ofcourse but try to move the vaccine to another pharmacy, not allowed. Came back the next day with another appointment, all goes well.

Third time (which is today), I once again get my appointment and arrive on time. Get told that they have my appointment but they don’t have my vaccine ready. That I have to wait 25 minutes so that they can ‘get it ready.’ I tell them that is why I take the appointment, so that the getting ready for me part is complete. After a minute of back and forth, I ask the other pharmacist who I contact to talk about this and say this is not how an appointment works. Hearing that I will complain, they are so fast to get my vaccine ready that I’m done with having been administered the shot within 3 minutes flat.

So, my question is: what is going on here? Does my experience mean that they are perfectly capable of administering vaccines and simply choose to make people wait for 25 minutes? Do they get some kind of pleasure from having this power over people? Are they required by shoppers to keep people waiting (unless someone chooses to complain)? I’m upset about the whole situation but mostly about the fact that they WERE able to not only get the shot but also give it to me instantly, they just chose to lie to me first.

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u/Only-Study-3912 — 2 days ago

Vacation pay

I noticed that on my slip that I have some remaining from the prior year and it’s really just been sitting there, and I’m curious if anyone has asked for the money to be added on top of your payday amount since apparently we could do that even as PT workers (according to provincial government info at least) and if so, how did you ask your manager/owner/SA?

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u/purple-carrots20 — 3 days ago

Starting at shoppers tomorrow

I’m super excited to start tomorrow, I got out of a very dreadful job at a thrift store that was run like a boot camp from head office and I’m ready for this fresh start.
I’ll be cross trained on the floor, cash and postal.
Is there anything I should know before I start?

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u/Conscious_Neck8089 — 4 days ago

Has anyone moved from a shopper drug mart store level to a corporate/head office role and how?

I’ve worked at Shoppers Drug Mart for over 4 years as a Beauty Specialist and Cosmetics Merchandiser, and I feel like I’ve hit a ceiling. I know the store inside and out, but I’m not sure how that experience translates into a long-term career.

I’m ready to move away from retail. The unpredictable schedule, weekends, holidays, and back-to-back closing/opening shifts just aren’t sustainable.

I’m interested in corporate or head office roles within Loblaw/Shoppers but don’t know what positions are realistic for someone coming from an in-store background.

Has anyone made that transition? What roles should I be looking at, and are internal applicants given much consideration?

Any advice would be appreciated!

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u/Delicious_Resist9409 — 6 days ago

security guard issues

so we have the absolute BEST security guard in the world, she's been a Loblaws security for 35 years and is absolutely amazing at her job, you could never feel safer if she's working!

the only issue is, about a couple of months ago, there was an issue with her contract so now she only comes on the weekdays and works somewhere else on the weekeneds

and we have not been able to find a long-teem security on the weekends, they change EVERY. WEEKEND. I wish I was exaggerating, this week we had a different security on Sunday than on Saturday! and the worst part is, they all come untrained, unprofessional and EXTREMELY clueless– every time it happens to be their first shift, and surprise surprise: their LAST shift and next week we get a new clueless person

is it normal that they're sent untrained? they just shove them to the supervisor (typically me on the weekends) and expect them to do their training, we don't even let someone alone at the cash without a 3 day training, I don't see how it makes sense for me to train a new security every week only for them to work only one shift and leave

it doesn't feel safe either, these people are so untrained to the point that they forget to lock the doors— which is pretty much their only job other than occasional shoplifters, I once had to hold the door closed with my hand, holding a FULL cash, just because the security disappeared with the key during the closing without locking the door

I've tried talking about this with a couple of higher ups including our usual security but none of them work on the weekends to see how terrible these people are at their jobs (once we had a thief on the first floor, the new security was on the second floor, I told him there was a thief and he said "ermmmmm I'm on my break" FUCK your break, you came 30 minutes late and I had to stay 2 hours in the cosmetics and leave my cashier alone at the cash when she was supposed to be on her break just because the cosmetician was alone)

GAH i'm just so fed up working on the weekends only because of the securities! I feel like a babysitter– I feel like our store is just a formation for them but like, our store still needs security! I can only be so intimidating with flower hairclips and a 5'3" height, I actually want to NOT worry about the entire store rather than chasing stupid people who leave without paying for diapers and weirdos trying to steal razors

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u/BeautifulEntire1709 — 6 days ago

Shoppers overdosed me on my meds

Hi! I was overdosed by shoppers on my thyroid meds for four months and 2 months after I realized I’m still recovering. I got extremely sick, I contacted them, they admitted they were wrong multiple times and offered me $2500 for almost killing me. I said no. I then was redirected to their lawyers. They asked for a letter from a doctor which was hard for me to get because I don’t have a doctor but I managed to get the same practitioner luckily on a medical app and she wrote me a letter which I sent two weeks ago. All of the sudden, the lawyer is no longer responding to me. That aside, has anyone else had to sue shoppers? I’d be interested in hearing what they thought your life was worth.

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u/BirderBrain — 7 days ago

Entire Section of Website on Main Page Dedicated to GLP-1's

An entire section dedicated to a single class of medications directly accessible from the main Shoppers Drug Mart site? No, not hidden away in a section with other medications, mind you. Just STRAIGHT UP right there? No shame or judgment around these medications from me toward anyone that needs them, by the way. I just find this peculiar. Am I the only one?

u/stinkbloss0m — 8 days ago

Store Administrator position

Hello everyone. I was talking to our store administrator the other day and she mentioned something about district management potentially getting rid of the position entirely, I was wondering if any store admins knew anything about it.

I’m front store cash right now but I was always interested in SA because I’m almost finished a bcom in accounting. When I try to google info about shoppers SA’s I can’t really find anything, what does the work look like? And has anyone else heard about the position being removed?

I’ve also noticed that the shoppers hiring website has not listed any hirings for SA in my area in like two years, the only listing is from a small town in my province

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u/Advanced_Fact_6816 — 9 days ago

Employee schedules

When are you guys receiving your schedules? Specifically in the beauty department. We receive ours every Saturday so 1 day before the new week starts which makes it extremely hard to plan ahead. There were a few times where my manager posted the schedule Saturday at 2am so whoever had to work the next day only found out when they woke up. They also seem to do this for the cashiers always posting the day before. I have worked at other shoppers before and we always had a week or two notice minimum before we would receive our schedules, Front store manager is aware but doesn’t care about these types of things just wondering if anyone else is experiencing this?

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u/Useful_Gene4582 — 13 days ago

Does anyone know the name of the app or program that Shoppers uses for their backroom inventory/shipments?

I am interviewing for a job that involves inventory systems, and I realized that I've forgotten the name of the one that Shoppers uses. I utilized it plenty when I was an employee, but I can't recall the name anymore. If anyone could let me know what it is, that would be appreciated.

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u/Delicious_Series3869 — 13 days ago