Sanity check
We recently had a round trip MAD - NRT with Iberia and the whole experience was honestly the worst I ever had in about 30 years of flying now. Since this was my first time using Iberia, I'd love to know if this was an exception or if that's the level that one can expect from them (which would result in me not using them anymore in the future):
- Check-in with the app is giving random error messages that are unrelated to the issue at hand so you have to figure it out yourself (visa for my wife missing, error was related to the validity of the passport)
- the system randomly switching between English and Spanish
- we were flying PE and decided to pay 100€ each per flight for the exit row seats, only to find out there is 0 storage space available - I'm used to the airlines having a wall in front to separate the entrance from the seats and to offer storage during the flight (admittedly on us, could have been researched ahead of time)
- flight attendants just straight up rejecting to speak English or giving me dirty looks
- flight attendants having loud conversations during the whole flight in the galley, not offering any snacks/drinks and just ignoring calls for service for almost an hour
Given that the price per ticket is on par with all the other European carriers that offer a way better experience (which is already substandard for international standards) I really don't get why anyone would use them except for the convenience if you are Spanish. Both flights seemed to have been packed with Iberia crew on private trips but enjoying free upgrades and goodies btw.