r/Iberia

We had the absolute worst experience with this airline. For the first leg from JFK to Madrid, their systems kept crashing and so we had to wait almost 2 hours on line to check-in our bags. When it was finally our turn to check-in, they told us that they had sold our seats away even though we had paid extra for select seating and then separated us and gave us middle seats where our screens weren't working for the entire 7+ hour flight.

Cherry on top of it all, the day before our flight home when we were trying to check-in online, we found out that they had canceled our return flight home without sending any notification or cancellation confirmation. When we tried to contact them, they said because we asked for a refund for our seating, they took that as we were cancelling our return flights, which makes absolutely no sense. They were super rude on the phone and even hung up on us after offering to rebook our flights for more than double the original price (it's giving scam). We ended up having to rebook expensive last-minute flights on a different airline because we were so over Iberia at that point. It was such a stressful and unpleasant experience dealing with Iberia and I don't want anyone else to have to go through this. We rebooked our return flight with Lufthansa and the experience was 1000% better than Iberia in every way.

Kind of stressing out. I gave my Australian number to the help desk agent when filing my claim for delayed luggage but now realised that my sim company does not provide roaming so theres no way for me to receive updates on my luggage.

Will they try whatsapp or reach me by email in this instance? I elected for them to deliver the luggage which I'm kind of now regretting also. I'm staying in an airbnb so I'm worried ill miss them.

Any advice welcome.

I booked a two way ticket flight to Madrid from Denmark for me and my parents, but due to problems with my job i had to take a quick flight to madrid earlier than the original date of the tickets first leg. With that being said, can i only skip the first leg and still keep the return ticket for me and my parents? If not what should i do to keep it?

Finally waking up from this nightmare. Aside from the mainstream issues such as poor app, customer service, and their soft product in biz class, Iberia threw us their haymaker last night.

For context, our flight was supposed to land around 10:30 pm EST. Because of the storms we had to stop in CT to refuel and wait. We were already getting in 2.5 hours late and everyone was tired.

We get to baggage claim at EWR and some baggage claim agent comes to us and says that **none of our luggages made the flight. Iberia crew didn't load anyone's bags in Madrid onto our plane**. He then instructed all ~200 of us to a single filed line and one by one got our info for getting our bags delivered. This took 2-3 hours. Nightmare stuff.

We tried to call Iberia as we're waiting, and they said we have to do this in person, as their systems are saying the bags were delivered so they cannot override that. That was told to multiple people not just us.

I have tried to file a complaint, but their app is so bad. I have to put in the flight no, ticket no, PIR no, passport no and am just getting an error with no indication of what field is producing the issue.

The most frustrating part is the **lack of accountability from Iberia**. We have still yet to receive any communication from them acknowledging this issue, even though it impacted everyone that checked a bag on a long haul flight.

Mostly a vent post. I travel a lot, my first with Iberia, would not recommend.

Posting my first experience using the combo train and flight option from Iberia. I've used Iberia many times before and usually have not had bad experiences but this was my first using the combo ticket of Train plus Flight directly purchased from Iberia online. First, you can't add luggages to your booking online, nor on the app. Called many times to customer service and they first said they couldn't add luggage either because one of the legs was operated by Renfe. The second call I was able to add luggage, at a higher price than online, but cheaper than at the airport. Second, even after paying for the extra luggage via phone, when I got to the airport, my purchased luggage was not in my reservation. Had to pay twice at the airport. Even though my boarding pass clearly marked the extra paid luggage, the airport attendants were rude and I was forced to double pay. Third, you can't modify your train tickets. Renfe says that because it was bought through Iberia, only they can modify it. And Iberia said that if you have already done the check-in then you can't modify it. So you're stuck. Don't ever purchase Train + Fly combo from Iberia!! If I would have bought the tickets separately I would not have had any of these problems. Lesson learned. Now I have to submit an official complaint against the company and hope they refund my extra luggage that was double paid.

I'm a Canary Islands resident, and as such, I have the resident's discount on flights to and from the mainland. This saves a lot of money (75%) when I travel to the mainland, or to the other islands, and allows me to fly business and raking up a lot of elite points.

However, the discount only applies if the entire itinerary stays within Spain. For example, on a route like LPA-MAD-BCN, the resident's discount covers the whole ticket. But if I book LPA-MAD-LIN (Italy) on a single ticket, I lose the discount completely, even for the domestic leg. Considering I fly often to Italy to visit friends, etc, I would save some money if I could just get the discount on a part of the travel.

Would there be a way of getting the resident's discount just on the LPA-MAD leg, while paying full price on the MAD-LIN, without doing a self transfer?

My next flight will be to Milan and it's on a Saturday and not business related, so I've booked a self transfer with a lot of time to spare (I have lounge access, so it's not really an inconvenience), and without any checked luggage, but I would like to avoid doing this for obvious reasons... the only good thing is that I can fly in business for really cheap. And I've done tons of time LPA-MAD without any major delay. But I'd still want to avoid it if possible.

Hello everybody,

I have applied for my Spain Schengen visa via BLS Bengaluru on 30 June, and my application is already in "Processing at Mission" status.

At the time of application, my round-trip flights via Kuwait Airways were paid and confirmed.

Unfortunately, that very same day Kuwait Airways canceled my outward flight owing to certain operational reasons, and as the outward and return flights are booked under the same PNR, they suggested me to apply for the refund through MakeMyTrip.

As per MakeMyTrip, I am allowed to get the refund before my journey and, if required, provide fresh bookings of the flights to the visa consulate.

Anyone else faced this issue? Shall I wait for the visa decision or should I inform the consulate?

We recently had a round trip MAD - NRT with Iberia and the whole experience was honestly the worst I ever had in about 30 years of flying now. Since this was my first time using Iberia, I'd love to know if this was an exception or if that's the level that one can expect from them (which would result in me not using them anymore in the future):

- Check-in with the app is giving random error messages that are unrelated to the issue at hand so you have to figure it out yourself (visa for my wife missing, error was related to the validity of the passport)

- the system randomly switching between English and Spanish

- we were flying PE and decided to pay 100€ each per flight for the exit row seats, only to find out there is 0 storage space available - I'm used to the airlines having a wall in front to separate the entrance from the seats and to offer storage during the flight (admittedly on us, could have been researched ahead of time)

- flight attendants just straight up rejecting to speak English or giving me dirty looks

- flight attendants having loud conversations during the whole flight in the galley, not offering any snacks/drinks and just ignoring calls for service for almost an hour

Given that the price per ticket is on par with all the other European carriers that offer a way better experience (which is already substandard for international standards) I really don't get why anyone would use them except for the convenience if you are Spanish. Both flights seemed to have been packed with Iberia crew on private trips but enjoying free upgrades and goodies btw.

La historia es que compré un billete para un vuelo Madrid-Oviedo. Llegué a Barajas de un viaje de EEUU a la 6 de la mañana y mi vuelo a Asturias salía a las 4 de la tarde. Al hacer el check-in en la app me daba error, y al rato el vuelo procede a desparecer de la app. Llamo a Iberia a ver qué pasa y me dicen que el billete se ha cancelado y que me dirija a un mostrador de Iberia a por ayuda. Voy al mostrador, hablo con una mujer muy maja que me dice que el billete se ha cancelado porque el pago no se ha procesado. Le enseño el email de confirmación que recibí al comprar el vuelo, donde pone el código de confirmación, número de billete, detalles, etc. Además tengo el extracto del banco donde se ve que cogieron el dinero de la cuenta una semana antes, el día que compré el billete. Me dice que llame a Iberia a reclamar pero mientras tanto tuve que comprar otro billete, el único que había a Oviedo a las 10 de la noche, por 340€. Además cogí un hotel (95€) para no tragarme 16 horas de espera en el aeropuerto (que resultaron ser más ya que el avión a Oviedo salió con 2 horas de retraso porque, según nos informaron, faltaba un miembro de la tripulación).

Total, que llego al hotel y llamo otra vez a Iberia. Hablo con un teleoperador que me dice que el pago del billete está siendo procesado o ha sido rechazado. Le digo que me extraña que me hubieran enviado el email de confirmación con los datos del vuelo si el pago no se hubiera realizado, ni mencionar que tengo el extracto del banco donde se ve que sí cogieron el dinero de la cuenta. Además, los pagos hoy en día se procesan en segundos, no tardan una semana. Este señor me dice que va a escalar mi caso con un superior y que ha abierto una investigación. Me llamarán en dos o tres días para comunicarme los resultados.

Pasa una semana y no me llama nadie. Llamo a Iberia otra vez y me entero que no hay ninguna reclamación ni investigación abierta porque no pueden hacerlo por teléfono y me repite que el pago o está siendo procesado y que “hay que localizar el dinero”. Me dice que tengo que ir a la web y abrir la reclamación online.

Voy a la web y pongo la reclamación, incluyendo las pruebas que tengo (email de confirmación de compra del vuelo, extracto del banco, confirmación del pago y reserva del hotel que tuve que coger, etc). Pasan los días y recibo una respuesta diciendo

>“De acuerdo con el Reglamento (CE) n.º 261/2004 del Parlamento Europeo y del Consejo, esta situación se considera una circunstancia extraordinaria. Por ello, le informamos que no procede compensación económica”.

Les llamo por teléfono, explico la situación otra vez, les digo que no se trata de una compensación, sino de una devolución, aunque sería un detalle que me compensaran por el hotel que tuve que coger. Yo pagué un billete, se me canceló sin previo aviso y me debería devolver el dinero. El teleoperador me dice que tengo que volver a la web y enviar una apelación, porque ellos no pueden hacer nada.

Luego me llega un email directo de Iberia pidiéndome que responda a su email con toda las pruebas que tengo para demostrar lo sucedido. Envío todo otra vez, probando que tengo confirmación del banco de que cogieron el dinero, envío el email con el recibo del billete y los datos del vuelo, pago del hotel, todo bien detallado por escrito, etc.

Pero después de casi un mes dando vueltas sin ayuda, al final llamé a la tarjeta de crédito para hacer un reverso del cargo. Funciona de forma que te devuelven el dinero pero abren una investigación. En teoría no hay problema, porque está claro que sí cobraron el dinero y por la razón que sea me dejaron sin el billete.

Ahí me llega otro email de iberia diciendo

>“Tras revisar su expediente, le informamos de que su billete se encuentra actualmente suspendido. Esta situación se debe a que hemos recibido una notificación de retrocesión de cargo por parte de la entidad emisora del método de pago utilizado. Para regularizar la situación y agilizar el proceso de resolución o la posible devolución, le rogamos que se ponga en contacto directamente con su entidad bancaria. Ellos podrán informarle sobre el estado de la disputa del cargo y los pasos a seguir”.

Como si mi billete se hubiera suspendido ahora, un mes después, y por hablar con mi banco para recuperar el dinero. Es que no hacen más que darme largas, pasarse la pelota y lavarse las manos. Me parece de traca que me pidan que cancele la retrocesión del cargo con el banco para que ellos puedan considerar la “posible” devolución del billete.

Lo que me preocupa es que me aunque el banco me ha devuelto el dinero, si por alguna razón en su investigación acabaran poniéndose del lado de Iberia, me quedo sin el dinero otra vez. En teoría debería ir todo bien, porque es de cajón que cogieron el dinero. De nuevo, no creo que Iberia mande emails de confirmación de billete con todos los detalles, sin haber antes recibido los más de 400€.

Es una decepción cómo me están mareando, cómo nadie sabe nada, uno me dice que ha abierto una investigación, otro me dice que lo tengo que hacer yo online, luego que no pueden localizar el dinero, a pesar que del banco lo cogieron… Parece que ignoran que hay un extracto del banco donde se ve que sí cobraron el dinero.

Es una sensación de impotencia y frustración. Me parece que deberían portarse mejor con los clientes, vuelo mucho con Iberia, vuelos nacionales e intercontinentales y me parece que es justo devolver el dinero y sí, compensarme por el hotel, porque ese día todo fue un desastre, en el vuelo de EEUU a España, que era también con Iberia, se olvidaron de mi comida. Tengo restricciones alimentarias e intolerancias y ellos ofrecen varias opciones de menú que se acomodan a gente en mi situación. Me aseguré por teléfono en dos ocasiones de que habían dejado constancia de que necesito un menú especial, y en pleno vuelo me enteré que me dejaron sin comida. Genial por los azafatos, que se involucraron y que fueron unos campeones, me trajeron unas bolsitas de almendras y unos vasitos de quinoa que habían sobrado de otros pasajeros.

Pero entre que se olvidan de mi comida en un vuelo, me cancelan el billete del otro, y luego el vuelo a Oviedo sale con dos horas de retraso porque les falta un miembro de la tripulación…

En fin, que ya no sé qué hacer y estoy hasta pensando si merece la pena mandarle un email al CEO de Iberia, he leído que a veces funciona ya que si te molestas en buscar su email y contactarles, debe ser porque nadie más en la empresa te está ayudando. No lo sé. La investigación del banco puede tardar hasta un mes, y aunque por ahora el dinero ha sido devuelto me preocupa que algo se tuerza y me lo acaben quitando, por eso me gustaría que Iberia se responsabilice de este fallo.

As the title says, it’s been about 8 days and counting, still not found. Flew from Dallas to Seville, Spain with about a 2 hour layover in Madrid in between. I flew with two other people but their luggages came in through the baggage claim while just mine did not. I’ve been going through Reddit to see other people’s experiences and I’m kicking myself that I didn’t check this before booking a flight with them. This seems to be a very common occurrence of them misplacing people’s luggage, among other issues. This has gotta be the absolute worst airline I’ve ever flown with. I’ve talked to numerous different customer service reps and they are no help at all. Unfortunately, I did not put an AirTag in my bag, didn’t think to do it. I’ve flown several times with other airlines and never had my bag lost before. The worst I’ve had was a single day delay, but they knew exactly where my bag was and sent it on a later flight.

I just can’t believe this is happening to me. I had gotten false hope because they said they found a bag that seemed to match my description in the Madrid Airport, and mind you, I even sent them pictures of the bag; but once I finally arrived to Madrid, I called them and they said they confirmed that was not my bag. I’ve been planning this trip for months and have a really important event coming up that’s the whole point of the trip and stuff I had in that bag was really specific which I had to order in advance. Needless to say, but I’ll absolutely never be flying with Iberia ever again! I’m so annoyed and just feel hopeless at this point.

Does anyone have any advice to help? I know there are other past posts about people losing their bags but I’m just so desperate and would like any advice/help at all that I can get.

Edit:
I finally got my bag back! But through little to no help from Iberia. Since my Spain trip ended up bringing me back to Madrid, I ended up just going to the airport and asking them for help. Lucky, there was a guy at the baggage claim help desk that was incredibly understanding and helpful! I was so surprised that he could be an Iberia employee… then I found out that he’s not actually directly hired under Iberia but works for a third party company that Iberia uses, that made a lot more sense lol. Anyway, it seemed like my bag had been left at Madrid the entire time. They found it there and brought it up to the special baggage claim for me! I called Iberia and guess what the status of my case was — still “searching” with no update 😒. Well, I told them I have my bag and want my reimbursement now, so now I’m currently in the process of getting that reimbursement, which is suspect will be yet another headache with them. Once again, NEVER FLY WITH IBERIA!

Hola! tengo un voucher de Iberia de 400€ para viajar hasta el 6 de julio de 2026. Por situación personal no puedo utilizarlo, si hay alguien interesado que me escriba por favor

Bit of a long backstory:
My original flight was all on Iberia Airlines(with American as a carrier): Valencia to Madrid (Barajas) to Chicago (ORD), however, Valencia to Madrid was delayed and so I missed the second flight.
I was told to talk to American to get a new flight, which I did: Madrid to Boston (Edward) on Iberia, and then Boston to Chicago on United. The agent at AA assured me my checked bags would be moved to my flight to Boston.
Sure enough, I get to Boston and my bags are not at the carousel. I talk to a worker there, she scans my bag tags and says my bags are still in Madrid and will be sent on the next flight (next day). Perfect.
I get to Chicago, go to AA service desk to create a delayed bag claim so the bags are delivered to my house, but they say they cannot see my flight/bags with my confirmation # and bag tags, and that I should contact Iberia.
That confuses me since all my confirmation and flight details were given to me via AA email, and I have both an AA and Iberia confirmation #, but whatever. I call Iberia and they say I need to submit my claim with United since it was the last airline I flew in. Fair enough.
I call them and create a delayed baggage claim.
Meanwhile, the next day, I go to the airport to pick up my bags since the lady at Boston said they’d be on the next flight. I wait at the airport for 5 hrs all to be told my bags were never on the way. I talk to a United agent again and she says they’re still in Madrid. Okay.

These last 7 days I’ve been calling United Baggage Service every day for any updates. They’ve all told me something different. First, that they cannot see where the bags are, only that Iberia was the last one that handled it. Then, that one of the bags was sent, and the other is not located. Later, that agents in all 3 airports had physically looked for my bag and no one found it. Now, that they’ve tried calling Iberia and Iberia doesn’t answer.

I’m at a loss. I’ve submitted a lost bag claim form. But how can they not find my baggage? My bags are pretty noticeable and I know they’re still in Madrid because they never made it to Boston (I don’t have AirTags). I’ve tried calling Iberia themselves, but they say they can’t do anything about it, only United can.

Is there anything else I can do? Should I submit an OACP complaint? Should I go to the Chicago airport and ask to look at the bags myself? Should I call lost and found in all airports? Should I try calling AA again to see if they can do anything?

I have 4 separate Iberia bookings for an international flight (including 2 minors). I bought them that way cause a deal, but I'm wondering if there's a way to merge them, especially since I didn't reserve seats.

Showed up at Boston Logan (we are from denver) for a flight to BCN, and they rescheduled our flight to the next night WITHOUT ANY NOTIFICATION.

BCN was not our final destination so this means we miss our next flight to Croatia.

How can they reschedule a flight to a different day?

And Chase Sapphire Travel insurance is terrible! No coverage because it wasn’t due to weather!

Hello all, I got tickets from Rome to Dallas Tx with a layover in Madrid.
Rome > Madrid > Dallas.
I booked with Avios first/business class.
They just changed my return flight to a whole day earlier with no explanation given on why.
I already called multiple times to their customer service and they give me the run around and also said I had a case open and a supervisor would call back. It’s been 2 weeks since that was supposed to happen.
I lost $300+ USD from hotel booking because we are flying out a day earlier. I booked with Amex platinum which was used to pay the taxes and fees.

What are my options on compensation?

Thank you.

When you have a long layover or a long wait at the airport:

• What do you usually do while you wait?
• What's the most frustrating part of waiting at the airport?
• Do you ever get bored during long waits? Why or why not?
• What would make your waiting time more enjoyable or productive?

Imagine there was a safe and easy way to meet other travelers with similar interests before your flight. How likely would you be to try it? What would make you say yes—or no?

Thank you for your feedback 😄