r/Iberia

My sister and I flew with Iberia and coming back was a DISASTER! Some guy at check in gave us the wrong boarding pass and tagged our luggage under someone else's name! We didn't notice til last minute cuz we were so overwhelmed and also we had confidence at the time that the guy printed our boarding passes correctly (big mistake). How do you mess that up? We showed our passports and everything! Got the boarding passes fixed and had to sprint through the airport to make it to our flight but now our luggage is in Puerto Rico and we have never been to Puerto Rico! Now we're struggling through customer service to get our luggage back!

I am flying from the US to Ibiza in September with two layovers. CLT > MAD arriving at 5:30 am. MAD > ALC departing at 7:25 am and arriving at 8:40 AM. ALC > IBZ departing at 2:15 (14:15) pm and arriving at 3:13 (15:15) pm. Booked on a single ticket. Flying AA to Madrid then Iberian. But since it's a single ticket, our luggage (if we check any) should be checked all the way through to the final destination.

Since Madrid is our first stop into the Schengen Zone, am I correct in assuming we will need to go through EES? And if so, how realistic is it that we actually make the 7:25 AM flight to ALC with only a 1hr 55 min layover?

There is another flight from MAD > ALC departing at 11:50 and arriving at 1:05 (13:05). That makes me less worried about long lines at Madrid for EES and immigration, but its a tight connection at ALC to get to our flight to IBZ.

Do you think we should risk missing the 7:25 am flight from MAD > ALC? Or switch to the 11:50 to ALC for piece of mind leaving MAD, with a caveat of a tight connection at ALC?

I had flight from Lisbon (flight IB0540) with connection in Madrid (flight AA95) and final destination NYC that was supposes to arrive at 12:35PM EST.

I checked in for the 1st flight yesterday online through Iberia website (and got boarding pass) but when I tried to check in for 2nd flight, confirmation code from Iberia did not work.

It turned out American Airlines operating the 2nd flight sent a different confirmation code which I then used on the AA website. They forwarded me to the Iberian airline website and I was still unable to check in.

I called American Airlines and they informed me that I would have to get the 2nd flight boarding pass at the transfer desk upon arrival to Madrid. The 1st flight landed approx 15min late, I ran to the desk for the 2nd flight and was told that I could not get a boarding pass and could not board the flight without one. I tried to explain both issues (that I couldn’t get my boarding pass online, the airline instructed me to get it at the connecting airport, and the 1st flight was delayed). American Airlines directed me to Iberia’s Help Desk which is populated by workers from South Europe handling company.

They didn’t help & told us to call Iberia directly. Iberia reps over the phone told us it was Finnair’s responsibility because I booked the flight with them. We called Finnair and they said it was Iberia’s responsibility because it was their flight that delayed us. I have been going back & forth between the “Iberia Help Desk”, Iberia over the phone, Finnair over the phone. None are willing to help us rebook or take responsibility.

TLDR: Stuck in Madrid airport because we were unable to get boarding passes with online check-in, told by the airlines to get boarding passes at the connecting airport. 1st flight slightly delayed. They refused to give us boarding passes or let us board. Now, none of airlines are helping us rebook. Please help. ANY advice would be appreciated. At least 4 of us having same experience.

I bought a ticket mounth before fly and made check in day before and when I came to airport they say that fly is overbooked (they sell more cards then seats in plane)and there is not space for me…. As they said that it is not my fault I was waiting to next fly alone for 8 hours in airport. It was for me unknown city and I needed to stay in airport… After waiting for anouther fly for 8 hours that secong fly was late for hour so we go in 23 pm expect 21 pm.

Help, is this too tight a timeline

Arrive at Madrid at 8am into T1 from Shanghai, non- EU passports, 2 adults and 3 kids (under 6 years) self transfer to Iberia flight so T4 departing to Porto at 11:25. Is it possible or way too stressful and tight to achieve with 3 littlies.

TIA

Hello everyone
I'm traveling to Colombia Cartagena from Casablanca airport, i have one transit of three hours through Madrid, my round flight has been booked through Iberia and i won't be changing terminals in Madrid (arriving at 4S and taking off to Bogota from 4S). I have called the Spanish embassy and they said I don't need a transit visa in my case but i'm hearing so much talk about Moroccan border control stopping people from boarding flights like these and i'm extremely anxious about my travel.

Its my first international flight ever and i have saved so much to be able to go on it, i'm working full time (CDI) and I'm going on holidays for this on my paid leave.

Honestly it feels so unfair to have to worry about not being able to board my flight, losing hard earned money and my holidays that ive been looking forward to getting ruined. There's no explicit law or regulation that prohibits people from having such itineraries, why not make it loud and clear so that people know which routes to pick for their travels?

I got lucky with a change in my Iberia flight and they offered me a voucher. I won't be able to use it most likely for the year I'm away, so I'm trying to sell it.

Can be applied to every flight on Iberia.
No need for a name change fee or anything, as it's just a code.
Redeemable until 8/16/27.

Can provide proof and will screenshot anything else necessary to confirm my legitimacy. Just want to sell to a serious buyer. Message with any questions.

I am thinking about booking flights on iberia for next year from East Coast to Madrid. Economy is considerably less avios than comfort economy. 19k v 30k which adds up for a family of four. I'm just wondering if I will have the option to purchase seat selection. It won't let me go any further without adding the avios to my account so I'm not sure what the options will be. We never travel with checked baggage so that won't be an issue .

When I read about comfort, it doesn't say that it includes seat selection; however, when booking comfort with cash it says it includes extra legroom. Does anyone have any more info about this?

Tenho um voo neste domingo (16) saindo do Brasil para Londres com conexão em Madrid de 2h30.

Nunca fiz um voo com conexão antes, queria ter certeza se é tempo suficiente e o que eu deveria saber.

I’m in Palma. I booked my flights almost 10 mos ago. I booked it through AMEX travel. I have a family of 7. I flew from SLC (with some connections in between) to Palma on AA. We were booked for our return flight home from Palma to SLC on Iberia. I tried to check into our flight online but it never would let me. So we had to wait in the 2+ hr line to get to the desk to check in and when we got there they printed 6 boarding passes and told us one of our kids’ (my kids range from 16-23, it was our 18 yo) ticket had been canceled. We were about 1 hour til the plane left and I asked the desk if I could just buy her a ticket on the flight, they said they do not sell tickets at the airport and I would have to call AA and figure it out. They could not tell me why the ticket was canceled and that the plane was full. I asked them what I could do, they suggested leaving her! So I called AMEX and they told me they could not see a canceled ticket and that they would email me the ticket to me. I never got the email so I cut in front of the line desperate to see if they now had record of the flight, it was now 12:50 and the flight was leaving at 1:30, they told me the doors were closed and the plane was leaving and I would not be permitted on the flight. I then spent 3 1/2 hours going between AA and Iberia and AMEX trying to find a resolution. They all kicked the can down the road and would not claim any responsibility for what happened. So they are telling me because they reissued a ticket for her that they don’t have to reimburse me or have any responsibility for canceling the ticket in the first place, but they canceled the ticket for no reason and reissued it in a time frame that was impossible to make the flight. And I was not willing to split up my family and leave my 18 yo in a foreign country or anyone in my family. They’ve basically told me I now have to find another flight and pay for difference which is anywhere between $12k-15k. It sucks too because we were all on premium economy on our long flight and now that is lost and I’m out another $15k and flying economy home. Plus I have to get hotel rooms for at least tonight. I don’t even know what to think. I feel scammed, I don’t know what to do to reconcile. Has anyone else had any issues like this? AMEX has been trying to help find a resolution, but it’s basically AA’a word against mine and what power do I have? That being said, I know this is 1st world problems, and I’m thankful I could be on a trip like this with my family. But this is a crippling amount of money. I just don’t understand how they can do this to people!

Does anybody know how long Iberia takes to process the refund? I did it trough their website and it says it takes around 7 days but it's been almost a month and still shows "in process", I've called their customer service like 3 times and all the agents have given me very different answers.

Tenho um voo em alguns dias saindo do Brasil para Londres com conexão em Madrid de 2h30. Chegada e partida no terminal 4S

Nunca fiz um voo com conexão antes, queria ter certeza se é tempo suficiente e o que eu deveria saber.

I flew IB244 yesterday, SJO to MAD.

Looking at Flightradar in the days leading up to the flight I could see a few were diverted to SDQ but I didn’t think too much of it at the time.

10th August arrives and our inbound plane is already 2 hour late. We’re then told that we need to make a stop at SDQ to refuel. I didn’t catch the reason why but the pilot did say it was a choice between stopping or not taking our bags. We arrived in the end 3.5 hours late with the flight now showing as IB242.

This seems to be a pretty regular occurance looking at Flightradar, but why would something like this happen? Are they unable to refuel in Costa Rica? Is there an issue with the performance of the aircraft assigned to the route? It seems like a very odd way to operate a popular route. If a technical stop is required, why isn’t it scheduled?

Hello, moving to Madrid so im bringing a lot of stuff, notably several heavy laptops along with all of my regular items. Not concerned about the size of my luggage, but are agents typically strict about the weight of your carry on baggage? Im also checking bags so will have to check in at the front counter and wondering if theyll weigh my carryon there too

Iberia changed my San Juan → Madrid flight from an A330-200 to an A321XLR.
I know the A321XLR is a new aircraft, but I’m curious what the experience is like on an 8+ hour transatlantic flight.
Has anyone flown San Juan → Madrid on the A321XLR?
How did it compare to the A330?
Is Iberia gradually replacing the A330 with the A321XLR on the Puerto Rico route?
I’d appreciate any firsthand experiences before I decide what to do.
Thanks!

Did anyone else realize that EU261 lets you claim compensation for flights going back up to three years or more depending on the jurisdiction?

I thought there was a strict 30-day window to complain, so I never bothered looking into an awful experience I had on an Iberia flight IB6250 from Madrid to Miami.

The plane had an electrical malfunction just before pushback, keeping us locked inside the cabin for five hours with flickering lights and spotty ventilation. by the time we reached Miami, my connecting domestic leg was long gone and my luggage didn't show up for three days. i was so traumatized by the ordeal that I threw away all my travel paperwork the moment I unpacked.

I have a flight scheduled for tomorrow, and Iberia just sent me an email saying that I can change my flight to the following day for free and receive a $230 voucher to use on my next purchase.
Has anyone else been offered this? Did you accept it?
I have no problem changing my travel dates, but I’m a bit worried about it because I’ve heard some suspicious things about Iberia.

English isn’t my first language please bare with me if I have any grammar mistakes 🥲

Basically, my Iberia flight got cancelled one hour before departure and I got put into another flight. Originally, I had a passage that included a piece of baggage and I paid to add a second. The new passage did not include my second piece of baggage, so I ended up having to pay R$ 928,52 for it on the spot (about 158€). Now, I got the reimbursement but it's only 107€, which is a whole 50€ less than what they owe me. I called again and they said it might be because of the bank taking a percentage for the currency exchange, which makes no sense to me because Iberia is a Spain based company and they're not paying me back in Brazilian real, but in euro.

Where they stupid enough to change euro to Brazilian real to euro again? Where did those 50 euros go to?

Has anyone had a similar experience before and knows what else I can try? Behind scammed out of a whole 50€ does royally piss me off.

Respuestas en español tb son muy bienvenidas.