Cura Et Celaritas (The New Hire Handbook)
New Agent here, have not been officially been hired on but i have been working front end sales for the last month and a half and i recently got the opportunity to do what i came to Best Buy for: Follow in the footsteps of the Chief Inspector. Since Best Buy requires this i do have to disclose that these are my own thoughts and opinions.
First Things First: Respect the Clients
I will be writing this with an updated look on the Little Orange Book so many senior agents have come to swear by. Included will also be stories from the little amount of shadowing I've done under our senior CA, following of course the rules set out by the Six Point Pledge we have all signed and sworn under oath. Number one of course being to respect the Clients and their data, if not for Agent 1 there would be no Geek Squad. Remember to strive for Cookie Clients ( As i have coined from the story we have all come to know ), and act with as much courtesy and respect as possible.
Secondly: Confidence is Key
In many interactions you will have with the client base, some could seem angry, but those are our best asset. Think about it, what can convince an employee or customer on the floor to use our service more than a client coming in screaming and leaving with a smile on their face from the service we provide. If nothing else the key to hold those seemingly angry clients is to always seem confident in your answers, even if you don't know. Tell them you will find out and be right back.
Thirdly: The Client Comes First
Combining Points three,four,and five, always remember to take the client personal problems as gospel to overcome. If you're a field agent installing a TV, take off your shoes before even being asked, a CA like me, remember small details like if they want to factory reset an old device after a data transfer, and of course our ARAs need to be on their best behavior in BOP when handling and recovering data, as we are all a part of an elite team, twenty thousand strong.
And Lastly: Keep Your Promises
When viewing the secrets of our manual you must sign after that first viewing, keeping sure that you uphold and represent our values/ Keep your promises to your clients, to your friends, and your family. Remember, only us Geeks know the true power we hold, world domination is the goal here.
Cura Et Celritas, Agent M signing off
Personal Kit:
Thinkpad E570
Universal Laptop Charger
IFixIt Essentials Kit
USB C to HDMI Converter
Raycon Everyday Over Ear Earbuds
Office Depot Branded Bic
At Home Battle Station