u/LMBlumberg

I recently installed the Simplisafe Video Doorbell and it works fine. However, when someone rings the doorbell and we are not in our home, we are not getting a sound with the banner notification on our iphones to alert us that someone is at the door. Has anyone experienced this problem and if so, is there a fix? We previously had a Ring Video Doorbell and we got sounds with the notifications every time. Thanks.