r/simplisafe

I want to warn SimpliSafe owners of the scam in which the company runs.

I won't tell the whole story for that. It is long and detailed. The short form, I canceled my service in 2022. They never did cancel and kept charging a credit card. Several months later I noticed that it did not cancel, in which they refunded the 3 months and advised me that they canceled.

The credit card was one in which I only had SimpliSafe on along with a few other items that were on autopay. September of 2025 I find that my credit card was still being charged by SimpliSafe.

I contacted them approximately five times with trying to get my refund of what I have been paying for these years. They agreed to pay me 3 months and we're sending it up the chain and I will get a call back later. That call never did come which I had to follow up with multiple times. I was provided the CEO's email address, and told that I had to ask him for the refund. Three emails later, no response.

Finally, they came to the conclusion that they were not going to pay as they offered the 3 months and I took it. To them, that closed out the account.

So in the event when you do cancel the service make sure that it is canceled. If they do keep charging, you, do not take any balance refund other than full payment.

Title says it. I have an outdoor camera which is actually pulged into a power outlet via USB. Over a long time (multi months) the camera battery will eventually lose charge. I can remove the battery and fully recharge on another indoor outlet and start the cycle again.

The fact that it takes so long for the battery to lose power leads me to believe the power cable is providing some charge but not enough to keep the battery fully charged. I've swapped out different power cables and USB wall plugs without success. I also had SImplisafe send me a new battery that also didn't change things.

I'm thinking the power outlet is not providing enough power to keep the charge up?

Anyone else experienced this and/or have ideas how to fix?

TIA

HELP PLEASE!!!!!

hi everyone, I am newer to the security system world. Recently purchased a new house and presumably thought our neighborhood was very safe, until we added a ring camera by our garage. About two weeks before, our neighbors car was stolen right out of their driveway at 10pm.

Nonetheless, we now are highly alert about whats going on around us. In a months time we have had (3)(to our knowledge) different men show up in our driveway messing with our cars, "passing through" all with masks on, doing who knows what. As expected, cops always make note of it but can never do anything unless caught in the act... typical.

We are young (23) year old girls and its scary knowing these people are right outside of where we are sleeping. With this all being said, my ring camera has consistently missed these occurances. A man was in our driveway just this weekend and we only knew because our neighbor actually caught him and texted us the next day!! Not a single catch from our ring camera. INSANE!! it makes me wonder how many other things it has missed.

Moral of the story; We really need a reliable system. We travel a lot, have beloved pets, and a LOT of expensive belongings. Our house is one of the nicer ones in the neighborhood and I feel more subjected to a break in than some others may. My point in posting this is to get honest feedback on the quality of simplisafe.

Should we stick with our cheaper cameras and just get window alarms/ smoke alarms etc for inside? should we do the whole system? please give me HONEST experiences. i have seen very mixed reviews and want the best bang for our buck.

Hey everyone, please take the time to read all of this. I need some feedback or advice on this companies sensor system. Ive already read tons of reviews online but I would like to hear personal experiences if that makes more sense to get a better insight. Im a 30 yo step Dad of 3 and I’ve been in their lives almost 5 years now (they were all adopted by my wife and her ex husband in 2017 before we met). So a little back story. My oldest son has severe ADHD and Aggressive ODD and my youngest son has severe ADHD as well And running away or sneaking out when things don’t go their way has been a massive issue the last year and a half let alone the last 3 as a whole. Last week marked my oldest 3rd time sneaking out/ running away recently second time having the police throughly involved about it and his second time pressuring his little brother to join him in to cover up his lies and his stupid impulsive decisions.

We have lived in our home for 4 years and thought we had a pretty solid 24/7 camera system with Arlo Security. It’s truly been great. However we never thought about windows.. simply because the screens you have to pop out on our home can’t go back in unless you have a tool to put it back in frame before even getting out the window and to do so you end up bending the metal frame of the screen and ruining it Let alone tracking doors when we are home with our kids…

Anywho, Our house has multiple cameras in every space besides the bedrooms and bathrooms. Cameras are not the issues. Trust me. It’s extremely secure inside and out because everyone in our county knows we own several businesses so we are targeted. They are incredible and the clarity and monitoring is amazing. BUT we have come to find out that our sons especially my oldest (16 almost 17) is now recently sneaking out of his window or siblings windows to evade the motion zones set on our arlo cameras inside and outside (now that they have ruined the screens in 3 rooms) to walk 15-20minutes to his new gf house that is 3-5minutes ride by car. He got suspended from club on the 22nd and grounded from his phone because of this new immature 14yo GF of his. They have only been dating literally 2 weeks and it’s a complete digress in maturity, 180 in his demeanor and attitude toward everyone and outrageous defiance.

In turn because he wanted to be defiant after getting grounded because of that girl and I had to call 911 on the 23rd of this month because both of my sons decided to say they were going out to “play” in our yard and ended up missing for 3+ hours with no way of communication because my oldest is grounded currently so he has no phone and my youngest broke his phone screen. I have a health condition that has me in the bathroom often because of severe pain and nausea. After they asked to go play I told them I’d be checking in frequently. 10-15 minutes went by and went To check on them, they both had disappeared. I screamed for 20 minutes in the deep woods with my daughter because we have bears and coyotes on our property quite often and they know they need to be in an ear shot or within eyes view when playing In our back or front yard. So after calling 911 and waiting with deputies for 2 hours they finally came home through the woods after running away to make bad choices. My oldest was summoned to juvenile court by the deputies and us. Per judges orders today at his hearing, we now need to get a security system for all our windows and doors to keep track of him breaking his court orders set til his next appearance in over a month..when his case is reviewed again and some restrictions are lifted when he starts his junior year of hs the first week of August.

I had hoped an ADT system would resolve this problem as we use it for one of our businesses and my MIL house. But the price for it - I was Gobsmacked it’s gone way up since we installed it in 2022. But like I said per judges orders we need a system because it’s a reoccurring pattern and problem especially with this new 14yp girl. As stated previously it is also the second time he’s brought his little brother into his stupid impulsive decisions to not draw red flags to his defiant behavior which is putting his sibling in danger. I just got off of a call with ADT for a free quote and the price for a “basic bundle” (only comes with 3 sensors) was astronomically atrocious and didn’t even cover a sliver of what we actually needed. Let alone the $60 a month monitoring fee.

NOW… All that being said I looked into more options and came across this company, simplisafe. I made a custom bundle with just 14 sensors and currently it’s roughly $170 (rather than closer to $500) with the 4th of July sale going on. So I’m trying to hop at this opportunity Which is about 1/4 of the total cost of ADTs “basic bundle” let alone the $1000 I got quoted for our entire home..To boot simplisafe core monitoring is also half the price of ADT monthly monitoring. I don’t need cameras I’m covered with that, I strictly need sensors.

I’m simply (no pun intended) looking for a safe great reliable system that will chime or alarm us to catch our sons sneaking out whether it’s night or day especially if I’m stuck in the bathroom and home by myself with my kids. Again, I need reliable sensors that will alert me or my wife about their buisness but also sound alarms when it’s armed. I’ve read this is the best overall system For the basic needs I’m looking for but I’d like to hear either other parents that did the same things feedback first hand or just feedback in general for the sensors system, reliability, battery life etc. getting a new system alone and the court order for my 16 yo is hopefully a deterrent currently (fingers crossed) Bc He’s scared shitless right now after being made to tour the jail and juvenile detention center.

So honestly I don’t need cameras, I’m just looking to know if this system is indeed great for sensors and what I need it for to track my boys and cover my bases for the court order. Any advice is greatly appreciated thank you!

I’m considering buying some parts of the simply safe for demonstration in my room. What are some pros and cons of the system?

I have a couple of the old motion sensors and 3 of the newer ones. I swapped old/new in one room to take advantage of the Pet Mode. While testing it 'live' (not in Test Mode), it had a delay of about 40-50 seconds before turning the alarm on, whether Pet Mode was on or off. All of my settings are correct, new batteries, no connection issues, etc..

I went through a zillion tests and worked with Tech Support. They sent me a new one since they could see there was a delay also, but it behaves the same way.

So I did some more digging today and found information that the new ones use Passive Infrared and they've built in a delay to reduce false alarms. I worked with Support again and confirmed everything is correct on my side and it's a difference in the technology.

While in Test Mode, the new ones do pick up the motion immediately and announce it, then when it's armed, it enables the delay. It would be nice if we could disable that delay, I don't like that at all.

eta: If anyone has any ideas/info on a way around this, I'd like to hear it! :)

I got a notification that you camera battery was low, so I unplugged and replugged the camera cord. The good news is that the camera battery is recharged.

The bad news is that the base unit gives me a chime every 62 or 63 seconds.

There is no indication of what it is detecting, at least not on my phone. Camera motion detection works normally and notifies my phone.

What could it be?

I have a Simplisafe doorbell and get the usual “motion detected” notifications when the mailman comes or when I mow the lawn.

My friend has another system, I think Ring, that gives much more useful notifications along the lines of “Amazon delivery” or “man with clipboard at your front door.” It is surprisingly accurate and very useful! She was showing it off at a party. Another friend already sold her simplisafe stuff to change to her system because of it.

Can I get something similar for my doorbell and or outdoor cameras?