u/LakeLazerEyeCenter

For those of you offering premium IOLs, how do you handle it if there’s a complication during surgery and the surgeon isn’t able to implant the premium lens?

Do you refund the full upgrade fee, or do you keep a portion for the additional testing, lens calculations, and surgeon planning that were already completed? If you keep a portion, how do you break it down and explain it in your financial agreement?

Just curious what other practices are doing.