Our copilot license cost did not move after we pulled 41 licences off users.
We turned on Copilot chargeback in Q3 with seats mapped to cost centres off the Entra groups and each team sees its own copilot license cost on a monthly report.
Engineering looked at theirs, saw 56% utilisation and handed back 41 licences inside the first month which is exactly what the report was built for. Finance was pleased right up until the next invoice came back identical to the one before it, to the dollar.
I did not know this and probably should have. Microsoft bills the quantity you bought and not the quantity you assigned. Pulling a licence off a user in Active users sends it back to the pool where it sits unassigned and still billed. The number that changes the invoice lives in Billing then Your products. Both counts show on the same screen in the admin centre and that is how you end up believing you have done something.
Then the second half of it, under new commerce terms the licence quantity can only be reduced in the 7 days after you buy or renew or add seats and we were 4 months past that window when the reclaim happened. The reduction now lands at renewal, 11 months after the behaviour we were trying to change.
The data was right and the team acted on it correctly, which is why this one still nags. The only wrong thing in it was me telling them 41 returned seats would show on their line this quarter.
The fixed one we cannot move while the variable half arrives switched on by default for new Business licences next month at $10 a user. I have no chargeback story for that one yet.